Doesn’t work

  • Hello World Web

    (@biscuit1001)


    3 weeks, 5 days ago

    It doesn’t work. The admin interface is nice, but I can’t get it to send email to the customer who opened a ticket, and I can’t get the customer-facing UI to work. It displays the form to create a ticket, but once the ticket is created, if you try to find that ticket, it’s nowhere to be found.

    I can’t add an agent. Email piping doesn’t work. I can’t edit the administrator’s email to check to see if THAT is the problem.

    I reverted to the WordPress default theme, in an effort to see it the theme was a problem. STILL doesn’t work. I give up. On to the next option…

Viewing 1 replies (of 1 total)
  • Plugin Support dixitshahji

    (@dixitshahji)

    3 weeks, 5 days ago

    Hi @biscuit1001 ,

    Thank you very much for taking the time to share your feedback. We truly appreciate it.

    From your description, this appears to be related to configuration or setup rather than an issue with the plugin itself. We’d really like to investigate this properly and help you resolve it.

    Could you please create a support thread in the WordPress forum for the plugin? Alternatively, you can contact us through the Commercial Support option (“View support”) available on the plugin page on WordPress. That would be the best way for us to troubleshoot this thoroughly.

    We’re committed to helping you get this working smoothly and look forward to assisting you.

    Thank you again for your patience and understanding.

Viewing 1 replies (of 1 total)

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