Donation page price does not match the checkout page price.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jonas

    (@flinnn)

    3 months, 2 weeks ago

    Hi nazmus750,

    thanks for reaching out.
    Are you using some object cache or other caching plugin? Could you please check if the issue persists when you disable all caching?

    Best,
    Jonas

    Thread Starter nazmus750

    (@nazmus750)

    3 months ago

    Hi Jonas,

    I wanted to update you on the checkout issue I’ve been experiencing. I reached out to Namecheap’s live chat support, and it seems to be happening multiple times. While the issue was temporarily fixed once, it returned when I made changes to the checkout options.

    After disabling all other plugins, I found that the error was gone, but the price-changing problem persists. For instance, when I select a $5 donation and proceed to checkout, the option doesn’t stay the same. If I go back and try to change the amount, the price still doesn’t update correctly.

    I’m currently unsure if I’m using object cache or any other caching plugins, but I will clarify that after speaking with support. In the meantime, I plan to disable all caching to see if that resolves the issue.

    This problem started when I was redirected to checkout without first going through the cart.

    Thank you for your assistance, and I’ll keep you posted on any updates.

    Best regards,
    nazmus750

    Plugin Author Jonas

    (@flinnn)

    1 month, 3 weeks ago

    Hi nazmus750,

    I’ve added this documentation article that explains potential solutions for this issue: https://www.wc-donation.com/documentation/troubleshooting/donation-amount-not-reflected-in-checkout-total/

    Best,
    Jonas

Viewing 3 replies - 1 through 3 (of 3 total)
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