Plugin Support
wfmark
(@wfmark)
Hi @sinapars, Thank you for reaching out.
Please confirm that you are not blocking outbound or Inbound requests from your site to our servers. Allow the IPs below on ports 80 and 443.
52.25.185.95
54.148.171.133
35.83.41.128
44.235.211.232
54.68.32.247
54.71.203.174
You may also want to confirm that IP detection on your server is correct. Take note of your IP as displayed on https://www.whatsmyip.org. Please note that this detection can sometimes not be 100% accurate on cellular phone network connections.
Navigate to Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs and reference the area under that section that says Detected IPs and Your IP with this setting. Start from the top and check to see if any settings show the same IP as the site above.
Let me know how it goes.
Thanks,
Mark
Hi Again,
We currently have no blacklists or whitelists for different addresses on the proxy and all internet networks are accessible.
When I want to manually update the firewall rules, it doesn’t work, and I think it’s because your plugin doesn’t support the proxy, and the traffic doesn’t pass through the proxy.
BR
Hi Again @wfmark
Is there an update to check or solve this problem?
BR
Plugin Support
wfmark
(@wfmark)
Hi @sinapars, Apologies for the delayed response.
Could you please send a diagnostic report to [email protected]? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
Thanks,
Mark.
Hi Again @wfmark
thanks for your response,
i have emailed the report you requested.
BR
Plugin Support
wfmark
(@wfmark)
Hi @sinapars,
I couldn’t find your diagnostic report. There was no attachment on the email you sent to us.
Please try the below instead:
Navigate to Wordfence > Tools > Diagnostic page and then click the “Export” button. Send the txt file to [email protected]. Add your forum username in the subject and respond here once done. Let me know once you have sent the report.
Thanks,
Mark.
Hi @wfmark ,
Thanks For Response
According to the screenshot below, the file is attached to the email I sent,
https://drive.google.com/file/d/19RhTFVnhTdg_jyyX3pCEQ1HQ3NA8u0ru/view?usp=sharing
however, I attached the file again in the reply to the same email and sent the link to Google Drive.
BR
