could not clean my site

  • tnft

    (@tnft)


    2 weeks, 2 days ago

    Got my WordPress page hacked and panicked. Installed MalCare and paid 150usd, which did not resolve the issue because it was a complex case, so they had to do it manually. I did not have the time, so I installed a competitor which solved it for free. I tried to get a refund, which was honored after asking for it three times in a row, but finally got it. Did not work for me but otherwise the support was quick and could probably work with other malware

    • This topic was modified 2 weeks, 2 days ago by tnft.
    • This topic was modified 1 week, 6 days ago by tnft.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sai Sanjay G

    (@saisanjayg)

    2 weeks ago

    Hey @tnft,

    We understand your frustration regarding the recent security incident on your WordPress site and your subsequent refund request. We have already processed the refund for your account and it should be reflected on your end in a couple of days.

    The questions you received were intended to understand the specifics of your situation and ensure we addressed your concerns comprehensively. We strive to provide excellent customer service and want to ensure we fully understand the nature of each request.

    If you have any further questions or require clarification on our policy, please do not hesitate to contact us at support[@]malcare[.]com

    Thread Starter tnft

    (@tnft)

    1 week, 6 days ago

    have chbanged the review now. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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