Divi 5 Issues

Hi @willoftheweb

Do you mean the images outside the slider are displayed underneath each other? Or the images in the slider?

Are you using the Smart Slider module? If you are, then please remove that, and instead add a Code element from Divi, and add the shortcode of your slider into it. In Divi 5 we do not have a module, and it is totally possible that the old module will not work as expected.

Hi @willoftheweb

Thank you for the additional details.
That sounds a bug to me, too. I believe they are running the shortcodes in their editor and the result gets loaded trough an AJAX request, that we don’t support:

• https://smartslider.helpscoutdocs.com/article/1936-slider-looks-broken-on-the-site#ajax

What you could try is the following:
turn on the “Use Iframe In AJAX Calls” setting at:

• Smart Slider 3 > Global Settings > General tab: https://smartslider.helpscoutdocs.com/article/1783-general

then refresh the editor and check if that makes any difference.

Whether this resolved the issue or not, please also contact us directly through our ticket system:

• https://smartslider3.com/contact-us/support/

and send us the installer of the latest Divi 5 ( the .zip file ). This will allow us to review their code and determine whether it is possible for us to implement a general solution on our end. In similar cases, we typically address compatibility issues by forcing the slider to load through an iframe during editor requests of the problematic page builders.

Best regards,
Laszlo.

Thank you for your feedback @willoftheweb I am glad it solved the problem! 🙂

Meanwhile another user also encountered this problem, so we have managed to get a recent Divi 5 installer.

Hopefully we will be able to figure out something for the editor requests of Divi 5 by default.