‘Display Tabs’ function isn’t working

  • Resolved bertreyloands

    (@bertreyloands)


    3 years, 8 months ago

    Hello,

    I’m trying to display the overview tab through profile settings. However when I click ‘Show Overview Tab’ and save the changes, the overview tab doesn’t display and the display option goes back to the off position. Any ideas?

    Thank you so much!!

    • This topic was modified 3 years, 8 months ago by bertreyloands.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Youzify

    (@kainelabsteam)

    3 years, 8 months ago

    Hello @bertreyloands

    Thanks for reaching us

    Can you please send me a screenshot or screencast so I can have a clear idea about it further please?

    Best Regards, KaineLabs Team.

    Thread Starter bertreyloands

    (@bertreyloands)

    3 years, 8 months ago

    Hi,

    I shared a screencast on Vimeo.

    Thank you so much for your help.

    Plugin Support Youzify

    (@kainelabsteam)

    3 years, 8 months ago

    Hello @bertreyloands

    Thanks for the screencast

    Please try choose “Default Tab” as Overview tab. And then, please try enable the tabs again and save.

    Best Regards, KaineLabs Team.

    Thread Starter bertreyloands

    (@bertreyloands)

    3 years, 8 months ago

    Hello,

    I set the ‘Default Tab’ as the overview tab and unfortunately, the problem still persists. I also tried resetting all of the Youzify tabs but it didn’t help.

    Is there anything else I can try?

    Thanks again,
    Bert

    Plugin Support Youzify

    (@kainelabsteam)

    3 years, 8 months ago

    Hello @bertreyloands

    This really weird. I have tested it several times but can not find this kind of issue.

    What PHP version do you use? Please try upgraded or downgrade it to to 7.4 version.

    Also, you may try these:

    – Make sure you are using the most updated versions of Youzify, WordPress & your theme.
    – Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
    – If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
    – Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
    – If you add any snippet, please try remove it for temporary

    Best Regards, KaineLabs Team.

    Thread Starter bertreyloands

    (@bertreyloands)

    3 years, 8 months ago

    Unfortunately none of those steps worked for me. I’ll keep searching the internet to see if I can find another solution.

    Thanks for your help,
    Bert

    Plugin Support Youzify

    (@kainelabsteam)

    3 years, 8 months ago

    Hello @bertreyloands

    Sorry for the inconvenience

    Seems it’s a bug from our side. Our dev team is investigating it. Once we have a solution, we will upload the fixed version asap. 🙂

    Best Regards, KaineLabs Team.

    2020crystal

    (@2020crystal)

    3 years, 4 months ago

    Any update on this? I have the same issue.

    franksysgfx

    (@franksysgfx)

    3 years, 4 months ago

    🙂

    Plugin Support Youzify

    (@kainelabsteam)

    3 years, 4 months ago

    Hi @franksysgfx @2020crystal @bertreyloands

    This bug has been fixed on the lastest version. PLease make sure to update your Youzify to the newest one (Pro Version is 3.3.2 and Lite Version is 1.2.1).

    Best Regards, KaineLabs Team.

Viewing 10 replies - 1 through 10 (of 10 total)

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