Disable Fields on Checkout For Logged Users Issue

Resolved sw231
(@sw231)

5 months, 1 week ago

The disable fields on checkout for logged users doesn’t work when you select the billing country.

If the billing country is activated in the settings (https://imgur.com/ItJUub1), when a logged in user tries to make a purchase they get the message “Billing Country / Region is a required field.” (https://imgur.com/n2QnMFy) even though this is already filled in and it is impossible to change it.

I am using the Hello Elementor theme and have tried a different theme and I have deactivated other plugins to test for a conflict but this hasn’t resolved the issue

Viewing 15 replies - 1 through 15 (of 16 total)

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Plugin Contributor David G
(@gravid7)

5 months, 1 week ago

Hi @sw231 ,

Thanks for reaching out to us.

This might be a caching issue. Please try clearing your cache or temporarily deactivating any caching plugins. This should help in identifying whether caching is causing the problem.

Thread Starter sw231
(@sw231)

5 months, 1 week ago

Hi David,

I have tried clearing the cache, deactivating all plugins including caching plugins and changing theme and the issue still occurs.

Thanks

Plugin Contributor David G
(@gravid7)

5 months, 1 week ago

Hi @sw231 ,

Thanks for your message.

If possible you can contact us from our website. So, we can take a deeper look and help you.

Thread Starter sw231
(@sw231)

5 months ago

Hi David,

Aren’t you able to take a look at the issues from here?

Thanks

Thread Starter sw231
(@sw231)

5 months ago

Hi,

This topic was marked as resolved but it isn’t resolved and hasn’t even been in investigated.

Plugin Author Pluggabl
(@pluggabl)

5 months ago

Hi @sw231

Our apologies. This was marked resolved by mistake, with this exchange have now reopened it.

For the fastest and most secure resolution, we recommend opening a free support ticket on our website: https://booster.io/contact-us/. This allows us to privately gather the technical details needed to track and fix the issue.

However, if you are not comfortable with that, we can absolutely continue troubleshooting here. Just know that we cannot request any sensitive information on this public forum. To proceed here, could you please tell us your current versions of Booster, WordPress, and WooCommerce?

@gravid7 will personally handle this for you. No matter which route you choose, he will be sure to help you find a solution.

Thanks for your patience.

Thread Starter sw231
(@sw231)

5 months ago

Hi,

Thanks for your help.

The current versions are:

Booster: 7.2.7

WooCommerce: 10.0.2

WordPress: 6.8.1

Plugin Contributor David G
(@gravid7)

4 months, 3 weeks ago

Hello @sw231 ,

Thank you for bringing this to our attention.

We’ve tested this issue on the latest version (7.2.8) and were unable to reproduce the problem.

To help us investigate further, could you please share your current Booster settings?
You can export them by going to:
Booster > Dashboard > Export Booster options

This will allow us to review your configuration and identify what might be causing the issue more efficiently.

Looking forward to your response.

Thread Starter sw231
(@sw231)

4 months, 3 weeks ago

Hi,

How can I send you the Booster settings file?

I have also just tested again and the issue is still happening with almost all other plugins deactivated and using a different theme.

Thanks

Plugin Contributor David G
(@gravid7)

4 months, 3 weeks ago

Hello @sw231 ,

You can upload the file to Google Drive or any other online file-sharing service such as https://wetransfer.com/, and then share the link with us.

Thread Starter sw231
(@sw231)

4 months, 2 weeks ago

Hi,

You should be able to see the settings using the following link

https://drive.google.com/file/d/1oCa9PhpiVUzZaRMXLcz6QU-82Tf1IfjQ/view?usp=drive_link

Thanks

Plugin Contributor David G
(@gravid7)

4 months, 2 weeks ago

Hello @sw231 ,

Please try the following solution:

Go to Booster > Cart & Checkout > Checkout Core Fields, enable this module, and under the Field Options settings, locate Billing Country. Then, change the Required option from “Default” to “Not required”.

Kindly check and let me know if this resolves the issue for you.

Thread Starter sw231
(@sw231)

4 months, 2 weeks ago

Hi,

Thanks for the information that has solved the issue.

Your assistance is much appreciated.

Plugin Contributor David G
(@gravid7)

4 months, 2 weeks ago

Hello @sw231 ,

I’m glad to hear the issue is now resolved 😊

If you’re happy with the support you received, we’d really appreciate it if you could leave a quick review here:
https://wordpress.org/support/plugin/woocommerce-jetpack/reviews/

Your feedback helps us improve and support more users like you. Thank you!

Plugin Contributor David G
(@gravid7)

4 months, 1 week ago

Hi @sw231

Just a quick follow-up 😊

If you found our support helpful and haven’t had a chance yet, we’d really appreciate it if you could leave us a quick review here:
https://wordpress.org/support/plugin/woocommerce-jetpack/reviews/

Your feedback makes a big difference and helps us keep improving. Thanks again for your time!

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