Didn’t get pro email

  • Resolved myshaker

    (@myshaker)


    6 months, 3 weeks ago

    I didn’t get the pro email after resending it twice and I don’t know how to contact you. I emailed the adddress it said but no response. the artistudio2020 one. I would like to use the product I paid for. I’m not sure if I can give public order info here but I ordered late last night (eastern time) at like 3 in the morning from the United States.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wpkina

    (@wpkina)

    6 months, 3 weeks ago

    Hi @myshaker ! 👋
    Thank you so much for reaching out and sorry for the confusion earlier. We just replied to your email this morning (Indonesia time), and the delay was likely due to the time zone difference between here and the U.S.

    Kindly check your inbox (and spam folder just in case), and feel free to continue the conversation via email so we can assist you better and securely with your order details. 💌

    We truly appreciate your patience and support — let’s get you set up with the product you purchased! 🙌

    Warm regards,
    Kina – FAB Support Team

    Thread Starter myshaker

    (@myshaker)

    6 months, 3 weeks ago

    I was contacted via email with the proper info for Pro, however upon trying to activate pro it provides this error (just to activate not upon key entry or anything)

    Fatal error: Cannot redeclare fab_object_initiate() (previously declared in /var/web/site/public_html/wp-content/plugins/floating-awesome-button/floating-awesome-button.php:61) in /var/web/site/public_html/wp-content/plugins/floating-awesome-button-premium/floating-awesome-button.php on line 77

    *nevermind had to uninstall free version, it probably said that my bad

    • This reply was modified 6 months, 3 weeks ago by myshaker.
    Plugin Support wpkina

    (@wpkina)

    6 months, 2 weeks ago

    Hi @myshaker myshaker,

    Thanks again for your input!

    Just letting you know that we’ve followed up via email regarding your request, and it has been addressed in the latest update (v2.18.0) of Floating Awesome Button.

    Feel free to check your inbox — and as always, don’t hesitate to reach out if you need anything else!

    Warm regards,
    Kina – FAB Support Team

Viewing 3 replies - 1 through 3 (of 3 total)

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