Device Data Not Being Passed
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Since the latest Woocommerce/Wordpress update the plugin no longer passes device data including IP to Braintree/Kount. How can this be resolved? Currently on WC 6.2.0 and WordPress 5.8.3 with PHP 7.4.27
Viewing 10 replies - 1 through 10 (of 10 total)
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Hi there @rtd2018,
Thanks for reaching out!
Since the latest Woocommerce/Wordpress update the plugin no longer passes device data including IP to Braintree/Kount. How can this be resolved? Currently on WC 6.2.0 and WordPress 5.8.3 with PHP 7.4.27
It looks like you’re not quite on the latest version of WordPress (version 5.9). Are you able to update that to the latest version?
Once that’s done, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Finally, I’d like to have you enable debug mode for Braintree: WooCommerce > Settings > Payments and select either of the Braintree gateways.
Once that’s done, any errors will be logged in WooCommerce > Status > Logs (select files using the dropdown menu).
Can you also confirm if the issue occurs with both credit card and PayPal payments, or just one method?
Thanks!
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This reply was modified 4 years ago by
Jim W - a11n.
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Jonathan Christopher – 0.2.2 Object Cache Pro: by Rhubarb Group – 1.14.4 PHP Compatibility Checker: by WP Engine – 1.5.2 Product Reviews Import Export (Basic): by WebToffee – 1.4.4 Query Monitor: by John Blackbourn – 3.8.2 Recover Abandoned Cart: by Fantastic Plugins – 19.5 SearchWP: by SearchWP LLC – 2.9.17 SearchWP: by SearchWP LLC – 2.9.14 TWP Shortcodes: by Themes4WP – 1.0.10 WooCommerce AvaTax: by SkyVerge – 1.16.0 WooCommerce Buy One Get One Free: by Oscar Gare – 2.1.0 (update to version 3.0.2 is available) WooCommerce Gift Certificates Pro: by IgniteWoo.com – 3.5.39 WooCommerce Google Analytics Pro: by SkyVerge – 1.8.8 (update to version 1.11.1 is available) WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 WooCommerce Stripe Gateway: by WooCommerce – 6.1.0 WP-Lister Lite for eBay: by WP Lab – 3.2.5 WP All Export Pro: by Soflyy – 1.5.10 WP All Import - ACF Add-On: by Soflyy – 3.3.6 WP Fastest Cache Premium: by Emre Vona – 1.5.9 WP Server Stats: by Saumya Majumder Acnam Infotech – 1.6.10 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Object Cache Pro (Drop-in) ### Must Use Plugins (6) ### assets-manager.php: by – 1.0.9 CSV_UPLOAD_FIX.php: by – Endurance Page Cache: by Mike Hansen – 2.2 Health Check Troubleshooting Mode: by – 1.7.2 Object Cache Pro (MU): by Rhubarb Group – 1.14.3 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: simple (simple) grouped (grouped) variable (variable) external (external) wooco (wooco) Taxonomies: Product Visibility: exclude-from-search (exclude-from-search) exclude-from-catalog (exclude-from-catalog) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #25 - /home/ Cart: #208 - /cart-page/ Checkout: #211 - /checkout-page/ My account: #214 - /my-account-page/ Terms and conditions: #6433 - /terms-and-conditions/ ### Theme ### Name: Alpha Store PRO Child19 Version: 1.5.5.1568873291 Author URL: http://themes4wp.com Child Theme: ✔ Parent Theme Name: Alpha Store PRO Parent Theme Version: 1.7.0 Parent Theme Author URL: http://themes4wp.com WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: – ### Braintree (Credit Card) ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Save to Log ### Braintree (PayPal) ### Environment: Production Tokenization Enabled: – Debug Mode: Save to Log ### Action Scheduler ### Complete: 4,967 Oldest: 2022-01-16 05:01:20 -0500 Newest: 2022-02-16 00:10:07 -0500 Failed: 27 Oldest: 2020-05-05 17:55:51 -0400 Newest: 2021-04-01 21:15:18 -0400 Pending: 9 Oldest: 2022-02-16 01:10:07 -0500 Newest: 2022-02-17 19:37:59 -0500 ### Status report information ### Generated at: 2022-02-16 00:17:32 -05:00The issue is with credit cards and we are currently using Kount. We recently moved PayPal into the Braintree plugin from a standalone so I’m not sure if it has worked at all, but I don’t see any device data listed on it. A couple years ago someone from SkyVerge added a snippet to adjust the Kount ID which worked until the update earlier this year.
Thanks for the the additiona details @rtd2018. Can you confirm if you’ve followed the instructions outlined in the Fraud and verification tools section of the docs?
Did you enable Kount Direct in your Braintree account, and obtain your Kount Merchant ID required in the gateway settings?
Yes everything worked fine until earlier this year when we updated WP and WC.
Hi @rtd2018!
I checked with SkyVerge and they said that they provided a snippet for you to add to your Code Snippets plugin. Do you still have it there? If so, can you please paste it in your reply so we can see what was done?
Thank you!
/*
* Dynamically replace the kount merchant ID when outputting Braintree fraud JS.
*/
function sv_js_escape( $text ) {if ( strpos( $text, ‘BraintreeData.environments.’) === 0 ) {
$kount_merchant_id = ‘604125’;
$text = str_replace( ‘BraintreeData.environments.production’, “BraintreeData.environments.production.withId( ‘” . $kount_merchant_id . “‘ )”, $text );
$text = str_replace( ‘BraintreeData.environments.sandbox’, “BraintreeData.environments.sandbox.withId( ‘” . $kount_merchant_id . “‘ )”, $text );
}return $text;
}add_filter( ‘js_escape’, ‘sv_js_escape’, 10, 1 );
Thank you for sending that, we will take a look at it with our team!
Can you let us know if you have conflict tested? We want to rule out any conflict with another plugin or theme.
The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce and Braintree
- Repeat the action that is causing the problem
You can find a more detailed explanation on how to do a conflict test here.`
On a staging version of the site I disabled every plugin except Braintree and Woocommerce and set the theme to Storefront and did a test transaction with a real credit card. The device data is still not being captured.
Hey again @rtd2018
We would like to take a deeper look into this for you. Can you please open a ticket with us at https://woocommerce.com/my-account/create-a-ticket/
In the ticket, please include a link to this Forum thread so we can track the troubleshooting progress, within your ticket with WooCommerce.com, we will also send you instructions that will allow us to request access to your staging site securely. Please do not send any login credentials in this forum thread.
Thanks!
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