Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @granatdesign ,

    Thanks for reaching out!

    It sounds like there may be an issue causing the page to malfunction. Let’s try the following steps to troubleshoot:

    1. Clear your browser cache and cookies, then reload the page. If the issue persists, try accessing the page in a different browser or device.

    2. If the problem continues, please open your browser’s developer tools (usually accessible via F12 or Ctrl+Shift+I), go to the Console tab, and take a screenshot of any errors that appear. Share the screenshot here.

    3. Please also share the following information to help us investigate:

    • Your System Status Report: You can find it by navigating to WooCommerce > Status > Get system report > Copy for support.

    • Any fatal error logs: Go to WooCommerce > Status > Logs, check for logs with fatal errors, and copy or share them. You can paste the data directly here or use https://gist.github.com/ to share a link.

    Once we have this information, we’ll be able to take a closer look and provide more specific guidance.

    Thread Starter granatdesign

    (@granatdesign)

    thx for reply and help.

    1. Clear your browser cache and cookies, then reload the page. If the issue persists, try accessing the page in a different browser or device.

    done. no change

    2. If the problem continues, please open your browser’s developer tools (usually accessible via F12 or Ctrl+Shift+I), go to the Console tab, and take a screenshot of any errors that appear. Share the screenshot here.

    https://www.dropbox.com/s/sttutsij3njcuyc/Screenshot%202024-12-31%20at%207.58.02%E2%80%AFAM.png?dl=0

    3. Please also share the following information to help us investigate:

    • Your System Status Report: You can find it by navigating to WooCommerce > Status > Get system report > Copy for support.

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Powder Coat<br>Version: 1.0<br>Author URL: http://www.granatdesign.com<br>Child Theme: ✔<br>Parent Theme Name: Beaver Builder Theme<br>Parent Theme Version: 1.7.17.1<br>Parent Theme Author URL: http://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – Admin<br><br>Enabled Features: 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product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ✔ Next scheduled: 2024-12-31 14:32:05 -05:00<br>Options: ✔<br>Notes: 25<br>Onboarding: completed Action Scheduler<br><br>Complete: 1,755<br>Oldest: 2024-12-26 13:51:30 -0500<br>Newest: 2024-12-31 07:38:57 -0500<br><br>Failed: 101<br>Oldest: 2020-03-24 10:32:39 -0400<br>Newest: 2024-12-30 14:29:36 -0500<br><br>Pending: 5<br>Oldest: 2024-12-31 08:38:57 -0500<br>Newest: 2025-01-01 17:42:50 -0500 Status report information<br><br>Generated at: 2024-12-31 07:53:04 -05:00<br>

    • Any fatal error logs: Go to WooCommerce > Status > Logs, check for logs with fatal errors, and copy or share them. You can paste the data directly here or use https://gist.github.com/ to share a link.

    2024-12-31T12:52:27+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-mc/content/v2.1/548829891/reports/search resulted in a 401 Unauthorized response: { "error": { "code": 401, "message": "User cannot access account 548829891", "errors": [ { " (truncated...) 2024-12-31T12:52:27+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-mc/content/v2.1/548829891/reports/search resulted in a 401 Unauthorized response: { "error": { "code": 401, "message": "User cannot access account 548829891", "errors": [ { " (truncated...) 2024-12-31T12:52:29+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api.woocommerce.com/google/google-mc/content/v2.1/548829891/accounts/548829891 resulted in a 401 Unauthorized response: { "error": { "code": 401, "message": "User cannot access account 548829891", "errors": [ { " (truncated...) 2024-12-31T12:57:43+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-mc/content/v2.1/548829891/reports/search resulted in a 401 Unauthorized response: { "error": { "code": 401, "message": "User cannot access account 548829891", "errors": [ { " (truncated...) 2024-12-31T12:57:43+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: POST https://api.woocommerce.com/google/google-mc/content/v2.1/548829891/reports/search resulted in a 401 Unauthorized response: { "error": { "code": 401, "message": "User cannot access account 548829891", "errors": [ { " (truncated...) 2024-12-31T12:57:45+00:00 Error Automattic\WooCommerce\GoogleListingsAndAds\Internal\DependencyManagement\GoogleServiceProvider::handle_unauthorized_error Client error: GET https://api.woocommerce.com/google/google-mc/content/v2.1/548829891/accounts/548829891 resulted in a 401 Unauthorized response: { "error": { "code": 401, "message": "User cannot access account 548829891", "errors": [ { " (truncated...)

    thx!

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    Thank you for sharing the system status report. I can see the fatal error related to the Google Merchant account. This error indicates that the Google for WooCommerce plugin encountered an authorization issue when trying to communicate with the Google Merchant Center API.

    For testing purposes, could you please disconnect your Google Merchant account and reconnect it?

    Please follow these steps to reconnect your account:

    Go to https://example.com/wp-admin/admin.php?page=connection-test-admin-page.

    1. Under Merchant Center, click MC Disconnect.
    2. Under Google Account, click Disconnect Google Account.
    3. Under Jetpack, click Disconnect Jetpack. (if available)

    Next, please go to your Google account’s security settingsremove all access permissions for WooCommerce, and then repeat the setup process in the plugin.

    For a full guide on connecting your Google Merchant Center account, please refer to this article.

    If you still face the same issue, please try to run a conflict test by following the instruction from this article.
    https://woocommerce.com/document/how-to-test-for-conflicts/

    Let me now how that goes.

    Thread Starter granatdesign

    (@granatdesign)

    thx for help. I followed the steps, but keep getting “Unable to claim website URL with this Merchant Center Account.” message when trying to connect

    Thread Starter granatdesign

    (@granatdesign)

    UPDATE: I tried with another google account (forst was client’s) and it worked! thx!

    Thank you so much for your help!!

    • This reply was modified 2 months, 2 weeks ago by granatdesign.
    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    You’re very welcome! I’m glad to hear that it worked with another Google account. If you have any other questions or run into any issues, feel free to reach out. Happy to help anytime!

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