• Resolved allanit

    (@allanit)


    I have set up a Participants Database for customers that connects to Mailchimp. The customers are saving as expected in Participants Database. I am entering the data through the Add New Participant Record on the wordpress dashboard.

    When I try to either “Subscribe to Mailchimp” or “Update to mail chimp” All of the email addresses wind up in Mailchimp but only some of the other data for some of the customers entered populates the mail chimp fields some of the time. With the majority of the additional fields empty. Below is from the log file with identifying data changed. Do you have any suggestions what could be wrong or how to identify what the problem could be?

    data: Array
    (
    [email_address] => [email protected]
    [status] => subscribed
    [status_if_new] => subscribed
    )

    result: stdClass Object
    (
    [id] => d5fbb064787d6a3922cce38390a11559
    [email_address] => [email protected]
    [unique_email_id] => 8ae8ee5777
    [email_type] => html
    [status] => subscribed
    [merge_fields] => stdClass Object
    (
    [FNAME] =>
    [LNAME] =>
    [MMERGE4] =>
    [MMERGE5] =>
    )

    [stats] => stdClass Object
    (
    [avg_open_rate] => 0
    [avg_click_rate] => 0
    )

    [ip_signup] =>
    [timestamp_signup] =>
    [ip_opt] => xxx.xxx.xxx.xxx
    [timestamp_opt] => 2017-12-14T08:30:54+00:00
    [member_rating] => 2
    [last_changed] => 2017-12-14T08:30:54+00:00
    [language] =>
    [vip] =>
    [email_client] =>
    [location] => stdClass Object
    (
    [latitude] => 0
    [longitude] => 0
    [gmtoff] => 0
    [dstoff] => 0
    [country_code] =>
    [timezone] =>
    )

    [list_id] => 06a4edd115
    )

    The merge fields are.

    email:MERGE0,first_name:MERGE1,last_name:MERGE2,title:MERGE4,mailing_list:MERGE5

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author xnau webdesign

    (@xnau)

    Are you still getting the message that the merge fields don’t match?

    Thread Starter allanit

    (@allanit)

    yes

    Plugin Author xnau webdesign

    (@xnau)

    Remove the “email:MERGE0” field from the merge fields list. It’s probably what’s causeing the message to appear, it’s not necessary to include it in the merge fields.

    Since you’ve got the debugging set up, you should be able to see if the data is going out to the merge fields. For instance in the example you posted, there are no merge fields in the “data” and there should be.

    Plugin Author xnau webdesign

    (@xnau)

    Also, take a close look at your merge fields setting….the log dump contains the correct merge field names, your merge field setting doesn’t match…for instance, you have MERGE4, but it should be MMERGE4

    Thread Starter allanit

    (@allanit)

    Ok that all worked. I could be wrong but I don’t remember anything in the documentation a saying not to put the email in the merger field so can you please add it when you get a chance.

    Also thanks for your help I really appreciate it.

    Plugin Author xnau webdesign

    (@xnau)

    You’re right about the email field in the merge fields setting. I did not realize this was a problem (I never tested this) until I looked more deeply into your issue. I changed (improved?) several things as a result of our exchange, there is an update to the add-on coming very soon.

Viewing 6 replies - 1 through 6 (of 6 total)

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