Customizer showing critical error | WordPress.org

asmasiddique567
(@asmasiddique567)

1 month, 1 week ago

Hey,

I’ve created staging site of my original WordPress website and installed the Hello Elementor theme. But it’s not showing the “Customizer” option. Already deleted one staging now i created it again, but it’s not working. And i need to work on it. Please let me know ASAP what’s wrong with it?

Regards

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Richard from Elementor
(@richardk23)

1 month, 1 week ago

Hello @asmasiddique567

Thank you for reaching out. I’m Richard from the Elementor Team, and I hope you are doing well. I’m sorry to hear about the issues you’re experiencing.

To confirm, you are referring to the Theme Customizer as shown here, correct? https://www.loom.com/share/eb46ccec8c3b4579aadd68ab6b5551ba

This option should normally be available regardless of theme installed as it is under the WordPress Appearance settings.

Please also try reinstalling the theme from the WordPress repository instead of copying it from the other site. It may also be a conflict with another plugin; with a backup in place, please temporarily deactivate any other plugins.

Looking forward to your reply.

Best regards,

Viewing 1 replies (of 1 total)

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1 reply
2 participants
Last reply from: Richard from Elementor
Last activity: 1 month, 1 week ago
Status: not resolved