Joy
(@joyously)
Do you have a caching plugin? Are you using a CDN like CloudFlare?
Have you tried looking at a page from an incognito browser window?
Hi Joy, thanks for your reply! I am not using a caching plugin nor a CDN. The page also looks the same from an incognito browser window :/ I have already deactivated every plugin to see if there maybe is a conflict with a plugin but it didn’t help…
Joy
(@joyously)
I suppose there could be a Javascript error inside the Customizer, so the data isn’t getting saved, but usually those errors cause a white screen or the preview to look wrong.
Was the Customizer working before? Surely, not all sites with that very popular theme are having this problem. (you might have to ask at the theme’s forum)
Can you tell if the options are saved (like you save, get out, get back in and the things you changed are there)? Or is it just that the changes aren’t shown on front end?
No the Customizer has not been working from the beginning. Somebody else had already started working on the website before me using another theme. I deinstalled that theme and all plugins he had installed before and installed Ocean WP. All the changes made in the Customizer are being saved and shown perfectly when I go to customizer but somehow they are not displayed on the frontend. I believe there is some conflict with another setting or something else on the website but I can’t find what it is. I already deactivated every plugin, deactivated and activated the theme again and checked the general settings but I couldn’t find anything..
Check under Settings > General that the URL’s for WordPress and the site are both fully correct with regards to http/https, with or without www, etc.
While in Customizer, open the browsers console in the developer tools to check if you get any telling errors.
Also: Enable temporarily wp_debug in wp-config.php with logging to file, see https://wordpress.org/support/article/debugging-in-wordpress/ then play around in the Customizer and check the logfile afterwards for PHP errors, especially from the API endpoints.
I wonder if it’s one of the three plugins I still see…
Especially that ‘Ocean Extra’ plugin and look hard at anything you might have in the MU folder or anything ‘Network Enabled’ if this is a multisite.
Figure the Customizer is just a really good ‘WYSIWYG’ editor when thinking about it before you hit ‘publish’… at publish the backend takes over so look at your error logs for something of a hint right after the publish process starts.
Joy
(@joyously)
There is another topic describing a similar problem, with the same theme, so maybe you should just ask at the theme’s support forum.
I found the solution and its ridiculously simple. In the customizer changes were set to save as draft. I had to change it to publish as draft and the problem was solved. Anyway I still have no idea why it was set to save and not to publish as on all my other websites it had always already been set to publish..
Thank you for all your support anyway!!
