Hi @tim_marston,
It sounds like the URL to your “custom withdrawal form” is incorrect. You could either correct the URL to your own form, or use the default Complianz withdrawal form instead:
Complianz -> Terms & Conditions -> 2. Questions -> Do you want to use a custom withdrawal form -> “No.”
Kind regards, Jarno
I also have this issue. I don’t use a custom form and ‘No’ is ticked. This is the default link – https://www.wellbeingbristol.co.uk/wp-content/uploads/complianz/withdrawal-forms/withdrawal-form-en.pdf
The php file exists – /wp-content/plugins/complianz-terms-conditions/templates/withdrawal-form.php/ and I have not edited it.
Hi @shuime,
It sounds like the file withdrawal-form-en.pdf is not present on your server, so you receive a 404 page instead.
I would try the following, navigate to: Terms & Conditions -> 2. Questions -> Communication -> “Do you want to limit the interpretation of this document to your current language?”, and switch it to the option opposite of your current selection.
Save settings after changing the option, and after doing so, change it back to the option you originally had it set to and Save settings again.
That should result in the withdrawal-form-en.pdf file being re-generated in the /wp-content/uploads/complianz/withdrawal-forms/ folder.
Kind regards, Jarno
Hi @shuime,
That’s great, thank you for your quick confirmation as to the solution!
If you’re happy with the plugin and our support, it would be really great if you could consider writing a review here: https://wordpress.org/support/plugin/complianz-terms-conditions/reviews/
Kind regards, Jarno
