Hi @keywon,
Sorry to know that you are experiencing this issue.
I couldn’t replicate the issue on a website on our end.
Could you please enable the WP_DEBUG_LOG by adding the following in wp-config.php file,
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
@ini_set( 'log_errors', 1 );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
and replicate the issue, which should create a debug.log file in the /wp-content directory.
Please share the debug.log file in your following response to help fix the issue.
Kind Regards,
Nebu John
Hello @keywon ,
We haven’t heard from you for several days now, so it looks like you don’t have more questions for us.
Feel free to re-open this ticket if needed.
Kind regards
Kasia