Critical: latest update issue

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Taha

    (@tahaamin)

    2 months ago

    Hi @misho2007,

    I hope you’re doing well, and I apologize for the issue you’ve encountered.

    I’ve tested the latest version of the plugin on my end using an active user account and was able to place an order without any problems. I also tested placing an order on your site and received a successful order confirmation, though it appears the plugin may not be active at the moment.

    To help us investigate further, could you please:

    • Record a short video showing the issue occurring when an active user is placing an order

    This will help me understand exactly what’s happening and allow me to prioritize a solution for you.

    I’ll be standing by for your message and will address this with high priority as soon as I receive your details.

    Best regards,

    Thread Starter misho2007

    (@misho2007)

    2 months ago

    Hello @tahaamin

    this problem is happening with many users not just me, it happens after your last update, and when i use the previuos version the problem solved,

    here is screen record: https://www.loom.com/share/2d92fd2cee4648f1869307f3e903e70f?sid=ee43a6db-587f-4d10-ad5e-a606a32e7692

    Plugin Support Taha

    (@tahaamin)

    2 months ago

    Hi @misho2007,

    Thank you for sharing the video.

    To help us investigate further, could you please confirm whether the email address you used is verified?

    I’ve tested the process again on my end with the latest plugin version, and it’s working correctly.

    For a faster and more detailed review, I recommend reaching out via our support email: [email protected]

    This will help us assist you more effectively.

    Thank you for your time and cooperation!

    tamara75

    (@tamara75)

    2 months ago

    Hello,

    I have the same issue with all my client, they are all verified. they could not place orders anymore.
    where can I get the version before this one ?

    thank you

    tamara75

    (@tamara75)

    2 months ago

    found an older version, I had to revert to Version 3.0.8 to delete the problem

    • This reply was modified 2 months ago by tamara75.
    Plugin Support Taha

    (@tahaamin)

    2 months ago

    Hi @misho2007,

    I hope you’re doing well. This is a follow-up regarding the issue you reported.

    We’re currently investigating and believe it may be due to a conflict with another plugin on your site. Our team is working to identify and resolve the issue, and we’ll update you as soon as we have more information.

    Thank you for your patience and understanding.

    Plugin Contributor Pablo Pacheco

    (@karzin)

    2 months ago

    Hello,

    Sorry for the inconvenience. I believe I was able to fix the issue on version 3.1.2 I just released.

    Please let me know if you still notice anything.

    Thread Starter misho2007

    (@misho2007)

    2 months ago

    still same issue after update

    Plugin Contributor Pablo Pacheco

    (@karzin)

    2 months ago

    I’m sorry @misho2007

    I just released a new version 3.1.3, and it seems to be working fine now.

    Please update the plugin and let me know if you notice anything.

    Thread Starter misho2007

    (@misho2007)

    1 month, 4 weeks ago

    yes, solved
    Thx

    Plugin Support Taha

    (@tahaamin)

    1 month, 4 weeks ago

    Hi @misho2007,

    Thank you for confirming the issue has been resolved! We’re glad to hear everything is working smoothly now.

    If you have a moment, we’d truly appreciate a review from you. Your feedback helps us improve and supports other users in making informed decisions.

    You can leave a review here.

    Thank you for your time and trust in WPFactory!

    Best regards,

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