Critical issues

  • Mrikay

    (@mrikay)


    6 years, 5 months ago

    Hi and thanks in advance

    Although the site seems to be running ok I’m unable to update any of my cms or product pages. I’ve just run a Site Health Status check and it’s showing 2 critical errors. Detailed below:-

    The REST API encountered an error
    Performance
    The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.

    The REST API request failed due to an error.
    ERROR: [] cURL error 28: Operation timed out after 10000 milliseconds with 0 bytes received

    Your site could not complete a loopback request
    Performance
    Loopback requests are used to run scheduled events, and are also used by the built-in editors for themes and plugins to verify code stability.

    The loopback request to your site failed, this means features relying on them are not currently working as expected.
    ERROR: [] cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received

    Any help would be much appreciated.

    The page I need help with: [log in to see the link]

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  • joshben

    (@joshben)

    6 years, 5 months ago

    Hi,

    Hopefully, I can help point out why these two WordPress features are not working on your site or at least help point you in the right direction.

    Rest-API

    First, The WordPress REST API provides API endpoints for WordPress data types that allow developers to interact with sites remotely by sending and receiving JSON (JavaScript Object Notation) objects. The REST API is public and can be used to gain information about your site. So a lot of Security plugins block this. Also your host may be blocking this as well. So I would check with your host and also if you have a security plugin installed make sure it is not being blocked by that as well.

    Loopback requests

    So a loopback request is just your site connecting back to itself. So its a loopback to your own site. Again this can be blocked if you accidentally blacklisted your sites own IP address through a security plugin. Also you may check with your host to see if they support this or could possibly be blocking it. So check your security plugin if you have one installed to make sure you are not blocking your own IP. And then check with your host to make sure that they are not blocking this for some reason.

    Also if you dont mind me asking who is the host of your site?

    Thanks!

    Josh

Viewing 1 replies (of 1 total)

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