critical error after update

Viewing 4 replies - 1 through 4 (of 4 total)
  • rahulmanek

    (@rahulmanek)

    1 week, 1 day ago

    Hello @kevinineric

    Thank you for reaching out. We sincerely apologize for the inconvenience caused by the recent Advanced Ads updates. Our team is actively prioritizing fixes for the reported issues, and we aim to deploy a resolution as quickly as possible.

    We appreciate your patience and understanding while we work to improve your experience. If you encounter any further challenges or have additional questions, feel free to let us know — we’re here to help.

    Wishing you a great day ahead!

    Best regards,
    Manek Rahul

    rahulmanek

    (@rahulmanek)

    1 week, 1 day ago

    Hello @kevinineric

    Thank you for reaching out. We sincerely apologize for the inconvenience caused by the recent Advanced Ads updates. Our team is actively prioritizing fixes for the reported issues, and we aim to deploy a resolution as quickly as possible.

    We appreciate your patience and understanding while we work to improve your experience. If you encounter any further challenges or have additional questions, feel free to let us know—we’re here to help.

    Wishing you a great day ahead!

    Best regards,
    Manek Rahul

    Plugin Support ahmeddr

    (@ahmeddr)

    1 week, 1 day ago

    Hello @kevinineric

    Thank you for reaching out.

    I’m sorry to hear that the recent update is causing issues on your site. Rest assured, we’re here to help.

    To better understand why the error is occurring, we need the complete error message. If you have debugging enabled in your wp-config.php file, the errors should be logged in a file named debug.log located in your wp-content directory. You can either look for the specific message related to Advanced Ads and share it with me, or provide the entire debug.log file if possible.

    Additionally, you can check your server’s PHP error logs. These are typically found in directories such as /var/log/apache2/ or /var/log/nginx/, or they may be accessible via your hosting control panel. Your hosting provider might also be able to assist you with this.

    Thank you a lot for your patience and understanding!

    Please feel free to let me know if you have any questions!

    Plugin Support Henning

    (@henningaa)

    1 day, 10 hours ago

    Hi there,

    Is the issue still present with the latest update, of Advanced Ads v.2.0.4?

    If so, can you please provide any upcoming error messages from your log or browser console?
    A dedicated guide on how to reproduce the behavior is also welcome.

    Best regards,
    Henning

Viewing 4 replies - 1 through 4 (of 4 total)
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