Critical error

Resolved vladnice
(@vladnice)

6 years, 4 months ago

Hello,

I am having an error for a few days saying :

“The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

And the received email says :

“Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Popup Builder.”

—
WordPress version 5.3
Current theme: Soledad Child Theme (version )
Current plugin: Popup Builder (version 3.51)
PHP version 7.1.33
—

I have disabled the plugin and the site works fine now. Do you have a fix for this issue?

Thank you.

Viewing 15 replies - 1 through 15 (of 18 total)

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Sygnoos Support
(@sygnoossupport)

6 years, 4 months ago

Dear @vladnice,

Could you, please, provide more details about your issue?
What changes did you make on your site before facing the problem?

Thread Starter vladnice
(@vladnice)

6 years, 4 months ago

Hello,

I have updated wp to 5.3, that’s all.

thank you.
Thread Starter vladnice
(@vladnice)

6 years, 4 months ago
Update : I’m still having cron errors (event sgpbGetNotifications) because of popup builder, even though I have deleted the plugin.

Can you please direct me on how to completely remove the remaining data (is there anything in the db I should delete?) ?

I need to fix this fast because my website is still returning critical errors because of this and I’m losing a tremendous amount of visitors.
Thank you.
- This reply was modified 6 years, 4 months ago by vladnice.
Sygnoos Support
(@sygnoossupport)

6 years, 4 months ago

Dear @vladnice,

Probably some cron tasks have been saved on your site even after removing the plugin.
Please, install the following plugin: https://wordpress.org/plugins/wp-crontrol/

Find the cron tasks that are connected to our plugin and remove them.

Meanwhile, we will investigate your case to fix this issue.

Please, let us know if you need more help with this.
Thread Starter vladnice
(@vladnice)

6 years, 4 months ago
I have already installed that plugin, that’s how I got to know your plugin was causing my site to have critical issues.
Only to load the cron events pages takes minutes to load because of the so many cron jobs.

Please take a look at this screen shots:
https://ibb.co/vPg5JN7
https://ibb.co/k0N32zf

Please assist me with this. As I said my site is basically dead because of this issue.
I need a fixture ASAP.

Thank you.
- This reply was modified 6 years, 4 months ago by vladnice.
Sygnoos Support
(@sygnoossupport)

6 years, 4 months ago

Dear @vladnice,

Thank you for the details!

We are going to update the plugin soon.
And these issues will be fixed in the update as well.

Thread Starter vladnice
(@vladnice)

6 years, 4 months ago

Ok, in that case, I will need to reinstall the plugin to fix the issue?

Sygnoos Support
(@sygnoossupport)

6 years, 4 months ago

Dear @vladnice,

No need to reinstall, you should simply update it.

Thread Starter vladnice
(@vladnice)

6 years, 4 months ago

As I said earlier, I have uninstalled the plugin to try to fix the problem. But even uninstalled, it still messes up my site!

Sygnoos Support
(@sygnoossupport)

6 years, 4 months ago

Dear @vladnice,

We have fixed this issue in our latest update of the plugin, version 3.53.
You can see the fix if you install the new version.

After checking the fix, it’s up to you whether you wish to continue using our plugin or not.

Thread Starter vladnice
(@vladnice)

6 years, 4 months ago

Dear @sygnoossupport unfortunately this has not fixed the issue for me.

Can you please direct me to a solution on how to disable the sgpbGetNotifications cron task.
When I run wp-crontrol, It’s barely opening and it displays 68361 (!!!) of those notifications. It’s running every 3 or 4 seconds!

Please see:
https://i.ibb.co/wCfJ0J7/sgpb1.jpg
https://i.ibb.co/RSqXJwH/sgpb2.jpg

Thank you.

Sygnoos Support
(@sygnoossupport)

6 years, 4 months ago

Dear @vladnice,

This is really strange.
Could you, please, go to your DB and search for “cron” in the wp_options?
Delete it when you find it.

Thread Starter vladnice
(@vladnice)

6 years, 4 months ago

Hello @sygnoossupport I have deleted it. It didn’t fix the issue.

For info, I have also disabled wp cron and configured it server based.

I still have your sgpbGetNotifications cron task running every few seconds, even though it’s configured to run once a day.
It’s calling this file: wp-content/plugins/popup-builder/com/classes/NotificationCenter.php:57
Can I make a change there maybe? And what?

Thanks!

PS: everytime you answer my thread here, I see that you have answered but it takes 8-9 hours to display your answer on the thread. Weird!

Thread Starter vladnice
(@vladnice)

6 years, 3 months ago

Hello,

Were you able to look into this?

Thank you.

Sygnoos
(@sygnoos)

6 years, 3 months ago

Hi @vladnice, sorry for the delays. Our answeres go to moderators and then appear on the thread and that’s why it takes longer than expected.

Let go step by step:
1) Please deactivate Popup Builder plugin
2) Inside the wp_options table, you need to remove the row where option_name='cron' . This will reset all cron jobs and then the plugins will re-generate their cron tabs.

Also, you can check this video
https://hackguard.com/blog/clear-cron-jobs-wordpress

P.S. As this is operation with DataBase please make sure you have backed up your website.

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