Created Backups arn’t visible

  • Resolved oli89

    (@oli89)


    1 year, 1 month ago

    Hello,

    I have been using your app for quite some time, and everything has always worked perfectly. However, I am now experiencing an issue: while I can create a backup, it does not show up in the interface. When I check the folder via FTP, the backups are there.

    I have already tried reinstalling your plugin, but unfortunately, this didn’t solve the problem.

    Could you please help me with this?

    Best regards,

    Oli

    P.s. I added two screenshots for you here, so you can see the problem by yourself.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    1 year, 1 month ago

    Hello @oli89 ,

    Thanks for reaching out to us.

    Can you please check if this is a conflict with another plugin? Please disable all the plugins except for Duplicator and check if the issue gets resolved.

    I’m looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    1 year, 1 month ago

    Hi @oli89 ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter oli89

    (@oli89)

    1 year, 1 month ago

    Hey,

    thanks a lot for your help and sorry for my late answer. In the meantime I created a sub-domain to test the problem without other Plugins (I don’t like to do this on my live page). But on the new Sub-Domain, I can directly see the created Backups. As new I been reinstalling the WordPress by themselfes on my livepage, but this wasn’t helping aswell. Do you have any more ideas what can be the problem?

    Plugin Support mohammedeisa

    (@mohammedeisa)

    1 year ago

    Hi @oli89 ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in WordPress.org forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    1 year ago

    Hi @oli89 ,

    The issue has been resolved by deleting Duplicator and reinstalling it again. I’m happy that we could help you resolve the issue.

    I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks! 

Viewing 5 replies - 1 through 5 (of 5 total)

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