“Create”-Button not clickable

  • Resolved gwdlarry

    (@gwdlarry)


    2 months, 1 week ago

    Hi there,

    The scan is working, but in the next screen, the button to create the backup is not clickable. The other buttons (go back, new scan) are not clickable either.

    PHP 8.2.29, WordPress 6.8.3, Duplicator Lite 1.5.13.3

    Any hint to solve this problem?

    Thanks.

    Best,
    Larry

    • This topic was modified 2 months, 1 week ago by gwdlarry.
    • This topic was modified 2 months, 1 week ago by gwdlarry.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 months, 1 week ago

    Hello @gwdlarry ,

    Thanks for reaching out to us.

    This may be a corruption in the plugin data. To resolve this please try the following:

    • Login to your website admin dashboard
    • Go to the plugins page
    • Deactivate Duplicator
    • Delete Duplicator from the same page
    • Install Duplicator again

    Let me know how this goes. I’m looking forward to hearing back from you.

    Thanks!

    Thread Starter gwdlarry

    (@gwdlarry)

    2 months, 1 week ago

    Thanks for your reply.

    Problem still exists.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 months, 1 week ago

    Hi @gwdlarry ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in WordPress.org forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    2 months ago

    Hi @gwdlarry ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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