Hi @evildoer,
We are deeply sorry to hear about the issue you’re experiencing with your site. I completely understand how frustrating and concerning this situation must be.
To assist you as quickly as possible, could you please share the ticket ID for the support request where access was provided? This will help us review the actions taken on our end and ensure we address any issues promptly.
In the meantime, I recommend double-checking the DNS settings for your domain with your hosting provider to rule out any unrelated issues that might be causing the DNS_PROBE_POSSIBLE error.
Once we have the ticket details, we’ll investigate immediately and get back to you with a resolution.
We’re here to help, and I appreciate your patience as we work through this together.
Best Regards,
Ankush 🙂
I do not know why my server crashed after your login but it is working now.
Thanks for helping me fix my header footer issue.
@evildoer Thanks for getting back to us and providing the details. We are glad to hear that it is working fine now.
I am marking this thread as Resolved. Feel free to reply back to this thread if you still need any assistance or start a new thread if there’s anything else related to this plugin, we can help you with.
Kind regards,
Ankush 😊
