Could not create label

Hello DHL Dev Team,

We get the following error when creating the DHL label: “Could not create label – you can not send from the sender country ..”

The sender country, however, was set at all possible fields.

Here is the associated log:

09-19-2019 @ 12:20:33 – GET URL: https://cig.dhl.de/services/production/rest/checkout/27404/availableServices?startDate=2019-09-19
09-19-2019 @ 12:20:33 – GET Response Code: 200
09-19-2019 @ 12:20:33 – GET Response Body: stdClass Object
(
[preferredLocation] => stdClass Object
(
[available] => 1
)

[preferredNeighbour] => stdClass Object
(
[available] => 1
)

[preferredDay] => stdClass Object
(
[available] => 1
[validDays] => Array
(
[0] => stdClass Object
(
[start] => 2019-09-21T00:00:00.000+02:00
[end] => 2019-09-21T23:59:59.999+02:00
)

[1] => stdClass Object
(
[start] => 2019-09-23T00:00:00.000+02:00
[end] => 2019-09-23T23:59:59.999+02:00
)

[2] => stdClass Object
(
[start] => 2019-09-24T00:00:00.000+02:00
[end] => 2019-09-24T23:59:59.999+02:00
)

[3] => stdClass Object
(
[start] => 2019-09-25T00:00:00.000+02:00
[end] => 2019-09-25T23:59:59.999+02:00
)

[4] => stdClass Object
(
[start] => 2019-09-26T00:00:00.000+02:00
[end] => 2019-09-26T23:59:59.999+02:00
)

[5] => stdClass Object
(
[start] => 2019-09-27T00:00:00.000+02:00
[end] => 2019-09-27T23:59:59.999+02:00
)

)

)

[preferredTime] => stdClass Object
(
[available] =>
[timeframes] => Array
(
)

)

[inCarDelivery] => stdClass Object
(
[available] => 1
)

[sameDayDelivery] => stdClass Object
(
[available] =>
[sameDayTimeframes] => Array
(
)

)

[noNeighbourDelivery] => stdClass Object
(
[available] => 1
)

)

09-19-2019 @ 12:20:34 – GET URL: https://cig.dhl.de/services/production/rest/checkout/27404/availableServices?startDate=2019-09-19
09-19-2019 @ 12:20:34 – GET Response Code: 200
09-19-2019 @ 12:20:34 – GET Response Body: stdClass Object
(
[preferredLocation] => stdClass Object
(
[available] => 1
)

[preferredNeighbour] => stdClass Object
(
[available] => 1
)

[preferredDay] => stdClass Object
(
[available] => 1
[validDays] => Array
(
[0] => stdClass Object
(
[start] => 2019-09-21T00:00:00.000+02:00
[end] => 2019-09-21T23:59:59.999+02:00
)

[1] => stdClass Object
(
[start] => 2019-09-23T00:00:00.000+02:00
[end] => 2019-09-23T23:59:59.999+02:00
)

[2] => stdClass Object
(
[start] => 2019-09-24T00:00:00.000+02:00
[end] => 2019-09-24T23:59:59.999+02:00
)

[3] => stdClass Object
(
[start] => 2019-09-25T00:00:00.000+02:00
[end] => 2019-09-25T23:59:59.999+02:00
)

[4] => stdClass Object
(
[start] => 2019-09-26T00:00:00.000+02:00
[end] => 2019-09-26T23:59:59.999+02:00
)

[5] => stdClass Object
(
[start] => 2019-09-27T00:00:00.000+02:00
[end] => 2019-09-27T23:59:59.999+02:00
)

)

)

[preferredTime] => stdClass Object
(
[available] =>
[timeframes] => Array
(
)

)

[inCarDelivery] => stdClass Object
(
[available] => 1
)

[sameDayDelivery] => stdClass Object
(
[available] =>
[sameDayTimeframes] => Array
(
)

)

[noNeighbourDelivery] => stdClass Object
(
[available] => 1
)

)

09-19-2019 @ 10:21:18 – “createShipmentOrder” called with: Array
(
[Version] => Array
(
[majorRelease] => 2
[minorRelease] => 2
)

[ShipmentOrder] => Array
(
[sequenceNumber] => 6728
[Shipment] => Array
(
[ShipmentDetails] => Array
(
[product] => V01PAK
[accountNumber] => XXXXXXXXXXXXX (accountNumber has been deleted)
[shipmentDate] => 2019-09-19
[ShipmentItem] => Array
(
[weightInKG] => 8.4
)

)

[Shipper] => Array
(
[Name] => Array
(
[name1] => Peter Mustermann
)

[Address] => Array
(
[streetName] => Moningerstraße
[streetNumber] => 4
[zip] => 76135
[city] => Karlsruhe
[Origin] => Array
(
[countryISOCode] => DE
[state] => Deutschland
)

)

[Communication] => Array
(
[email] => [email protected]
)

)

[Receiver] => Array
(
[name1] => Testfirma
[Address] => Array
(
[name2] => Peter Mustermann
[streetName] => Lange Str. 40
[streetNumber] => Company Name
[zip] => 27404
[city] => Zeven
[Origin] => Array
(
[countryISOCode] => DE
)

)

[Communication] => Array
(
[email] => [email protected]
)

[Postfiliale] => Array
(
[postNumber] =>
)

)

)

[labelResponseType] => B64
)

)

09-19-2019 @ 10:21:18 – Response: Successful

I hope you can help us.