Cookiebot glitch in header

hshiner
(@hshiner)

5 years, 2 months ago

I have been using the cookiebot plugin for a few years without problem. Suddenly, the following error message appears in the header of each page of my website: ‘ Please accept [renew_consent]%cookie_types[/renew_consent] cookies to watch this video.

Warning: Cannot modify header information – headers already sent by (output started at /home/moisseyk/public_html/helenshiner.co.uk/wp-content/plugins/cookiebot/addons/controller/addons/jetpack/visitor-cookies.php:255) in /home/moisseyk/public_html/helenshiner.co.uk/wp-content/plugins/sg-cachepress/core/Supercacher/Supercacher_Helper.php on line 79 ‘ I’d be grateful if you could assist. I temporarily deactivated the plugin and the error message disappeared. Is this a new incompatibility with Jetpack? Thanks for your help.

The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

Okka
(@okka)

5 years, 2 months ago

I have the same problem and couldn’t even log into the backend. I deactivated cookiebot in the backend via the wordpress site and that worked.
I googled the phrase “Please accept [renew_consent]%cookie_types[/renew_consent] cookies to watch this video.” and it appears that 7380 pages have the same problem, sadly without a solution in sight.
I use the free version of cookiebot. I would be greatful for a solution.
waschhalle
(@waschhalle)

5 years, 2 months ago
Same trouble here….any solution?
I also receive every hour an email fro Cron Deamon.
- This reply was modified 5 years, 2 months ago by waschhalle.
Mark
(@markboothby100)

5 years, 2 months ago
I have the same problem, and it is cursed me a big problem because it has stopped customer from been able to place orders and make payment and I thought it was strange that I had received any orders for over a week now. So i have disabled the plugin and all is now working fine, but as I am in UK I am breaking the law because of not showing a GDPR Cookie notice.
- This reply was modified 5 years, 2 months ago by Mark.
waschhalle
(@waschhalle)

5 years, 2 months ago

I got the solution.

Go to Cookiebot – Prior Consent – Jetpack

There you find “Visitor cookies”. Disable the “Display a placeholder”.

Anonymous User 18245252
(@anonymized-18245252)

5 years, 2 months ago

Hi @hshiner, @okka, @waschhalle, @markboothby100

Cookiebot is currently looking into the issue.

kind regards
Wendy

Plugin Author aytac
(@aytac)

5 years, 2 months ago

Hi @hshiner,

Can you please copy and paste the debug info from the Cookiebot plugin?

Do you have the same issue when you disable the cache?

Take care,

Aytac

Plugin Author aytac
(@aytac)

5 years, 2 months ago

Hi @hshiner , @okka, @waschhalle, @markboothby100

Which version of Jetpack is installed?
Does the problem occur when you disable the cache?
Can you please upload the debug info from the Cookiebot plugin? So we can search and fix the issue.

Take care,

Aytac

Thread Starter hshiner
(@hshiner)

5 years, 2 months ago

Dear aytac

Here is the debug info:

##### Debug Information for https://www.helenshiner.co.uk generated at 2021-01-26T14:21:20+00:00 #####

Wordpress Version: 5.6
Wordpress Language: en-GB
PHP Version: 7.3.23
MySQL Version: 5.6.40

— Cookiebot Information —
Plugin Version: 3.9.0
Cookiebot ID: d44606a3-af0b-4bfd-8680-10a0e8d97008
Blocking mode:
Language:
IAB: Not enabled
CCPA banner for visitors from California: Not enabled
CCPA domain group id:
Add async/defer to banner tag: None
Add async/defer to declaration tag: None
Auto update: Enabled
Hide Cookie Popup: No
Disable Cookiebot in WP Admin: No
Enable Cookiebot on front end while logged in: No
Banner tag: <script id=”Cookiebot” src=”https://consent.cookiebot.com/uc.js” data-cbid=”d44606a3-af0b-4bfd-8680-10a0e8d97008″ type=”text/javascript” async></script>
Declaration tag: <script id=”CookieDeclaration” src=”https://consent.cookiebot.com/d44606a3-af0b-4bfd-8680-10a0e8d97008/cd.js” type=”text/javascript” async></script>

— Activated Cookiebot Addons —
Jetpack (statistics)

— Activated Plugins —
VaultPress (Version: 2.1.4)
Akismet Anti-Spam (Version: 4.1.8)
Classic Editor (Version: 1.6)
Contact Widgets (Version: 1.7.0)
Google Analytics for WordPress by MonsterInsights (Version: 7.15.0)
Head and Footer Scripts Inserter (Version: 4.50)
Jetpack by WordPress.com (Version: 9.3.1)
Portfolio Post Type (Version: 1.0.1)
SG Optimizer (Version: 5.7.13)
Widget Shortcode (Version: 0.3.5)
WordPress Importer (Version: 0.7)
Yoast SEO (Version: 15.7)
WordPress Starter (Version: 1.1.2)
WPForms Lite (Version: 1.6.4.1)

##### Debug Information END #####

nappysoft
(@nappysoft)

5 years, 1 month ago

I have the same issue.

I didn’t found the solution from @waschhalle (Go to Cookiebot – Prior Consent – Jetpack – There you find “Visitor cookies”. Disable the “Display a placeholder”.)

Do you have any further informations or solutions?

Plugin Support flourenco
(@flourenco)

5 years, 1 month ago

Hi there,

Currently, the solution for that message to be disabled is by disabling the placeholder from that plugin.
Like mentioned, you need to access the Cookiebot plugin/ Prior consent/ Jetpack and there you will find a checkbox next to Display a placeholder where you should unmark and save

nappysoft
(@nappysoft)

5 years, 1 month ago

I finally found that option 🙂
Thanks!