Continuous Requests Causing Issues in Gutenberg Editor

  • Yasin

    (@yasinc2)


    2 months, 3 weeks ago

    Hello,
    It’s a very useful and well-designed plugin.

    I’ve encountered a serious issue when using the WSChat plugin alongside the Gutenberg editor.

    When editing any page or post in Gutenberg, the plugin repeatedly sends a large number of AJAX requests to the following action:

    wschat_get_agent_unread_count

    These requests are triggered continuously (multiple times per second), and as their number grows very quickly, they cause performance issues inside the Gutenberg editor — especially when trying to save or update the page. In some cases, Gutenberg fails to save entirely.

    I have tested this with/without cache plugins. The issue persists as long as WSChat is active.

    It looks like the unread-count polling mechanism for agents may not be optimized, or perhaps it should be disabled inside the WordPress admin when editing content.

    Could you please check this behavior and provide a fix?
    Disabling the plugin would solve the issue.

    Thanks for your support!

Viewing 1 replies (of 1 total)
  • Plugin Support dixitshahji

    (@dixitshahji)

    2 months, 2 weeks ago

    Hello @yasinc2 ,

    Thank you for bringing this to our attention and for the detailed explanation — it’s extremely helpful.

    At the moment, WSChat is not fully compatible with the Gutenberg editor, which leads to issues like the continuous AJAX requests you’re seeing. I’ve passed your feedback along to our development team so they can review the polling behavior and work on improving compatibility.

    We do plan to address this in a future updates, but we’re not able to provide an exact ETA right now.

    We appreciate your patience and thank you again for reporting this!

Viewing 1 replies (of 1 total)

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