Hi @dan009,
Thank you for sharing your concerns. We sincerely apologize for any misunderstanding regarding the feedback form.
To clarify, our 2FA plugin deactivation feedback form includes a “Send plugin configuration” option, which is specifically meant to request user consent before fetching any details.
We only use the provided email address to reach out users who might be facing issues or require further assistance to setup our two factor authentication plugin.
Regards,
miniOrange Team
Thread Starter
dan009
(@dan009)
“Send plugin configuration” is the wrong question to ask. You are collecting email, phone number, plugins installed, php version.
You should only collect information related to your plugin that’s why it says “Send plugin configuration”
Where does it say you can contact me by email? Yesterday I’ve been contacted by your team. I never consented to be contacted.
This is a serious WordPress security guidelines breach.
Hi @dan009,
Thank you for your response. We understand your concerns, and we truly appreciate your feedback.
To clarify, the “Send plugin configuration” option is designed to help us analyze potential issues related to our plugin. The fetched data is used solely for troubleshooting and improving compatibility. We acknowledge your point and will review our wording to make it clearer in the future.
Regarding email communication, our intent was to assist users who provide feedback about their experience. However, we recognize that explicit consent for contact should be clearer. We sincerely apologize if our outreach felt intrusive, and we will ensure improvements in our process.
Your privacy is important to us, and we will take your feedback into account to refine our approach.
If there’s anything else you’d like to discuss, we’re happy to assist.
Regards,
miniOrange Team
Hi @dan009,
We are closing this ticket for now.
You can reopen this ticket in future if you have any questions or concerns regarding miniOrange Two Factor Authentication – (2FA) plugin.
Regards,
miniOrange Team
