Hello @samsha512,
I just tested the form you provided and everything went well. My first set of data was blocked and my second set was allowed while the website said “thank you”.
Please, mark records in your Anti-Spam Log if our service made the wrong decision:
• Your Anti-Spam Log [ https://cleantalk.org/my/show_requests ] → choose your website in the drop-down menu → there are buttons “Spam” and “Not Spam” under every record → mark records using these buttons.
The guide is here:
https://cleantalk.org/help/feedback-spam
Waiting for your reply.
We also received your private ticket #51486.
Hello again, the plugin was deactivated because I needed to get emails. I just activated it now again .Can you please try again to see what happens? Thank you.
Hello @samsha512
You’re right, the web form issue does occur, but only when the request is blocked by our plugin. All allowed requests are processed correctly and redirect the user to the thank you page.
Could you please tell us which plugin is used for the web form? We’d like to test it.
It’s built with the bricks builder
Thank you! We will test compatibility of our plugin and bricks builder web form. We will contact you within 1-3 business days.
Hello again!
Could you please create a ticket in our system: https://cleantalk.org/my/support/open? The investigation requires some sensitive information that we prefer not to discuss on the WP forum.
Thank you, we have received your ticket #51538.
Hello @samsha512
We have fixed the issue with the message for blocked users. All changes have already been added to your website.
We will include fixes in the next Anti-Spam plugin release.
We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic anytime.
