Conflit with Elementor
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Hi,
I’ve got problem with OceanWp and Elementor. In page editor, i try for example to deactivate Footer, or Header, or change Menu, but any setting are working (And no error message) . When I deactivate Elementor, all this settings works! Can you help ?
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Hello @stephkcs,
Thank you for reaching out,
I fully examined the issue you have raised on this topic and could not see it on my end.
Do you use Elementor Pro? This issue could be related to the theme builder in Elementor, and in that case, you’ll need to get in touch with the Elementor team. The forum rules don’t allow us to discuss or resolve issues related to pro plugins.
Would you please take a look at the forum guidelines here: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products?
If you don’t have pro plugins, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).
Best Regards
Hello @shahin,
Thanks for your response. I don’t use Elementor Pro. For information, I tried to deactivate Jetpack but still, problem is here. Here is the health informations :
` wp-core
version: 6.7.1
site_language: fr_FR
user_language: fr_FR
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 7
dotorg_communication: true wp-paths-sizes
wordpress_path: /home/u452067359/domains/karmacomsolidarite.org/public_html
wordpress_size: 64,65 Mo (67790477 bytes)
uploads_path: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/uploads
uploads_size: 48,72 Mo (51087014 bytes)
themes_path: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/themes
themes_size: 26,38 Mo (27665590 bytes)
plugins_path: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/plugins
plugins_size: 128,12 Mo (134344306 bytes)
fonts_path: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 30,44 Mo (31916032 bytes)
total_size: 298,31 Mo (312803419 bytes) wp-dropins (1)
db.php: true wp-active-theme
name: OceanWP Child Theme (oceanwp-child-theme-master)
version: 1.0
author: OceanWP
author_website: https://oceanwp.org/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/themes/oceanwp-child-theme-master
auto_update: Désactivé wp-parent-theme
name: OceanWP (oceanwp)
version: 4.0.3
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/themes/oceanwp
auto_update: Activé wp-themes-inactive (3)
Hello Elementor: version: 3.1.1, author: L’équipe d’Elementor, Mises à jour auto désactivées
Twenty Twenty-Five: version: 1.0, author: L’équipe WordPress, Mises à jour auto désactivées
Twenty Twenty-Four: version: 1.3, author: L’équipe WordPress, Mises à jour auto désactivées wp-plugins-active (15)
Advanced Access Manager: version: 6.9.43, author: AAM [email protected], Mises à jour auto activées
Amelia: version: 1.2.11, author: TMS (latest version: 1.2.12), Mises à jour auto activées
BackWPup: version: 4.1.7, author: BackWPup – WordPress Backup & Restore Plugin, Mises à jour auto activées
Contact Form 7: version: 6.0.1, author: Takayuki Miyoshi, Mises à jour auto activées
Elementor: version: 3.25.10, author: Elementor.com, Mises à jour auto activées
Hostinger Easy Onboarding: version: 2.0.43, author: Hostinger (latest version: 2.0.44), Mises à jour auto activées
Hostinger Tools: version: 3.0.19, author: Hostinger, Mises à jour auto activées
Jetpack: version: 14.0, author: Automattic, Mises à jour auto activées
Maintenance: version: 4.15, author: WebFactory Ltd, Mises à jour auto activées
Ocean Extra: version: 2.4.3, author: OceanWP, Mises à jour auto activées
Query Monitor: version: 3.17.0, author: John Blackbourn, Mises à jour auto activées
Simply Schedule Appointments: version: 1.6.7.68, author: NSquared, Mises à jour auto activées
The Events Calendar: version: 6.8.2.1, author: The Events Calendar, Mises à jour auto activées
Ultimate Addons for Elementor Lite: version: 2.0.2, author: Brainstorm Force, Nikhil Chavan, Mises à jour auto activées
Yoast SEO: version: 23.9, author: Team Yoast, Mises à jour auto activées wp-media
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1809
imagemagick_version: ImageMagick 7.1.1-19 Q16-HDRI x86_64 21601 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 2048M
upload_max_filesize: 2048M
max_effective_size: 2 Go
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 2 To
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 196608
imagick::RESOURCETYPE_MAP: 1 006 Go
imagick::RESOURCETYPE_MEMORY: 503 Go
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCREENSHOT, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: 9.27 the-events-calendar wp-server
server_architecture: Linux 4.18.0-513.11.1.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.1.27 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 360
memory_limit: 2048M
max_input_time: 360
upload_max_filesize: 2048M
php_post_max_size: 2048M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-12-02T11:43:44+00:00
utc-time: Monday, 02-Dec-24 11:43:44 UTC
server-time: 2024-12-02T11:43:42+00:00 wp-database
extension: mysqli
server_version: 10.11.9-MariaDB
client_version: mysqlnd 8.1.27
max_allowed_packet: 1073741824
max_connections: 2000 wp-constants
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content
WP_PLUGIN_DIR: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable jetpack
site_id: 239426156
ssl_cert: No
time_diff: undefined
version_option: 14.0:1732992666
old_version: 14.0:1732992666
public: Public
master_user: Aucun utilisateur principal configuré.
is_offline_mode: off
is_offline_mode_constant: off
current_user: #3 Stephane KCS IT
tokens_set: Blog
blog_token: k0h#xgdjM!%vQN4Hamp80^c1gqrroC8M
user_token: Not set.
version: 14.0
jp_plugin_dir: /home/u452067359/domains/karmacomsolidarite.org/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sat, 30 Nov 2024 18:52:06 +0000","finished":"Sat, 30 Nov 2024 18:53:22 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":1,"sent":1,"finished":true,"last_sent":"3"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[3],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/karmacomsolidarite.org","siteurl":"https:\/\/karmacomsolidarite.org","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.Hello @stephkcs,
Thank you for reaching out,
Your website is under construction and I can’t see how you build the header and footer.
Please explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
_____
Also, in the meantime, I saw you are using the child theme, first, please activate the parent theme and then perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue.
Continue doing this until you find out what product is causing a conflict with our product.You can upload your files using one of the following online services:
https://postimages.org
https://imgbb.com
https://loom.com
https://drive.google.comI hope it helps.
Best Regards
The topic ‘Conflit with Elementor’ is closed to new replies.
