Conflict with a cache plugin/Critical error

  • Resolved crtdsys

    (@crtdsys)


    3 months, 3 weeks ago

    Hello,

    I am in the process of fixing my site up (it is currently in maintenance mode so I don’t have a link to my site to provide) and I noticed that there is a conflict between the Points and Rewards for WooCommerce plugin and another plugin im using called: LiteSpeed Cache. The issue im having is when I navigate to the My Account area of my website and click on the My Points tab and then try to view the points log table, I am sent to a broken page of my website and there is an error message within the points log table(the “Check Number of Points Earned by Referring Others” tab) that says “there has been a critical error on this website”.

    I deactivated all plugins on my website to test which one was causing the issue and once I deactivated the LiteSpeed Cache plugin, clicking on the points log table no longer sent me to a broken page of my site, however, when I go into the points log table from the My Account page the tab for “Check Number of Points Earned by Referring Others” does not contain a list of points earned for referring people, it is empty, the other tabs like “Points Applied On Cart” etc. have a record of points listed.

    I checked the fatal errors log on my site and part of it says “plugins/points-and-rewards-for-woocommerce/public/partials/wps-wpr-points-log-template.php:1332″. And when I viewed line 1332 part of it says ” if ( count( $value[‘refered_user’] ) > 0 ) { “. I’m not sure what to do about any of this, all I know is being sent to a broken page when I click on the points log table is fixed when I deactivate the LiteSpeed Cache plugin but this doesn’t seem to be just a plugin conflict because even with the LiteSpeed Cache plugin deactivated, the record of points earned from referrals isn’t showing up in the log table in the My Account area.

    I would appreciate any advice on what I can do to fix this issue without having to deactivate the LiteSpeed Cache plugin. Thanks in advance. (I’ve tried to attach a screenshot below but im not sure if it works and I also have tried to include a link to the screenshot from a image sharing site)

    https://www.imghippo.com/i/gKgh4647GZE.png

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Swings

    (@wpswings)

    3 months, 2 weeks ago

    Hello ,

    Thank you for using our plugin!

    In reference to your issue, we have not checked possibilities with the LiteSpeed Cache plugin but we request to please share the issue by creating a support ticket from here

    Our support team will check this issue on their end and help you to resolve this issue

    Regards

    Thread Starter crtdsys

    (@crtdsys)

    3 months, 2 weeks ago

    Unfortunately, the only resolution was to delete this plugin from my website. There doesn’t seem to be any support for the free version of this plugin, but thank you anyways.

    Plugin Author WP Swings

    (@wpswings)

    3 months, 1 week ago

    Hello,

    Please connect with our team by generating a support ticket for your issue and we will fix it as we provide free support for our free version of the plugin.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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