Confirm Exclusion

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  • Plugin Support amagsumov

    (@amagsumov)

    7 months, 2 weeks ago

    Hello @riceman,

    I’ve tested the form and can confirm that my test request was not intercepted.

    Also I’ve analyzed requests in your anti-spam logs. Some visitors’ parameters are transmitted incorrectly by our plugin. This causes false positives.

    Please do the following:
    1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
    → set the “Set cookies” option to “Auto”;
    → set the “Use Anti-Spam by CleanTalk JavaScript library” option to “On”;
    → Save Changes.
    2. Set the cache update time on the site to no more than 24 hours (it’s important).
    3. Clear all the cache on your website.

    Thank you.

    Thread Starter Riceman

    (@riceman)

    7 months, 2 weeks ago

    Thanks!

    I made all the changes and will note this for future exclusions.

    Plugin Support amagsumov

    (@amagsumov)

    7 months, 2 weeks ago

    Happy to help!

    Thank you for choosing CleanTalk. We will be pleased if you share your opinion about our service on the WordPress forum:
    https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/

Viewing 3 replies - 1 through 3 (of 3 total)

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