• Resolved jon25b

    (@jon25b)


    Hi, this form was working correctly – not sure which version exactly but since updated yesterday it stopped working. The form is as follows:

    <label> First Name*
    [text* FirstName] </label>

    <label> Last Name*
    [text* LastName] </label>

    <label> Email address*
    [email* Email]</label>

    <label> Instrument group*
    [select* Instrument “-Select-” “Violin” “Viola” “Cello” “Bass” “Flute” “Oboe” “Clarinet” “Bassoon” “Horn” “Trumpet” “Trombone” “Tuba” “Timpani” “Percussion”]</label>

    <label> How will your instrument travel?*
    [select* How “-Select-” “Cabin” “Hold” “Road”]</label>

    [group flying]
    <label> Dimensions of case
    [text case placeholder "height x width x depth in cm"] </label>

    <label> Total weight
    [text weight placeholder "in kg"] </label>

    [group flying2]
    <label> Extra seat normally required on BA?
    [select Seat “No” “Yes”]</label>

    [/group]

    [/group]

    [group road]
    <label>Please state the total value we need to insure
    [number value] </label>

    <label> Description of instrument(s)
    [textarea Description placeholder “Please enter a full description of the instrument (and case/cover where relevant)- eg maker / model / serial number / description / distinguishing marks etc as relevant”] </label>

    <label>Please upload up to three photos (jpg or tif, up to 4MB]</label>
    [file photo1 limit:400000 filetypes:.jpg|.tif]
    [file photo2 limit:400000 filetypes:.jpg|.tif]
    [file photo3 limit:400000 filetypes:.jpg|.tif]
    [/group]

    [submit “Send”]

    Have spent a long time looking and cannot see why there should be anything wrong. Hope you can help, many thanks, Jon

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jules Colle

    (@jules-colle)

    Seems to be working just great over here. What exactly isn’t working?

    Thread Starter jon25b

    (@jon25b)

    Thanks so much for getting back to me so quickly. On the plus side, I am very pleased not to have made an obvious mistake in the coding. Thanks to the info that it works for you, I have explored a little further and suspect that the problem may be some conflict with the membership plugin (pmpro). When logged in – as I was yesterday – the conditional fields do not work at all (all fields are displayed) but logged out (or in an incognito window) everything works perfectly. The issue for me is it needs to work properly for logged in users. Do you have any suggestions as to what I might do?

    Thanks again, Jon

    Thread Starter jon25b

    (@jon25b)

    I hate to risk being premature about this but just out of curiosity I tested the form again this afternoon and it seems to be working perfectly in all conditions. It is slightly alarming that I have no idea why things might have changed but hoping the status quo holds!

    Many thanks for trying to help.

    Jon

    Plugin Author Jules Colle

    (@jules-colle)

    Hi Jon, sounds like this could have been a caching problem? Do you use a caching plugin?

    Anyway, glad it’s working now!

    Thread Starter jon25b

    (@jon25b)

    That is what one might expect but there is no caching plugin! Wondering if it is something to do with caching on my own computer. Anyway, we seem to be operational now, thanks so much for helping.

Viewing 5 replies - 1 through 5 (of 5 total)

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