Complete Newbie needs help backing up

Hi Everyone,

I’ve recently taken over an administration job which involves a wordpress site. I have no background in coding or IT and this is causing me loads of problems- hopefully you lovely people might be able to help.

My problem at the moment is backing the site up. It hasn’t been backed up since May 2016.

When I click on the “backup” tab, I see a message which says “Your server does not support command line ZIP. Backups will be performed in compatibility mode.Directory/file exclusion is not available in this mode so even existing backups will be backed up. You may encounter stalled or significantly delayed backups. Click for instructions on how to resolve this issue.”

I clicked on the link, but it may as well be in Greek. I don’t know what command line ZIP is, I don’t even know which server the site runs on or how to find this out (I did google but it wasn’t very helpful.) There was a link to install “Windows zip.exe executable”, which I did, but this has made no difference (at least no difference visible to me).

I then tried to ignore all this and just try to run a backup anyway, but I get a popup message which says “A fatal error has been encountered. The backup has halted.”

Any help deciphering all this would be greatly appreciated.