Compatibility Issue

  • ajorgensen2000

    (@ajorgensen2000)


    5 years, 3 months ago

    Woo Discount Rules is Incompatible with Woo Product Addons.

    When it applies the discount in the cart page it completely removes the Woo Addons additional price. Any ideas on how to sort out this incompatibility? Ideally I could use both plugins simultaneously. I disabled the relevant Woo discount rule and then my product add on worked, but currently I can’t get both to work simultaneously.

    Any tips?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • kowsaliya

    (@kowsaliya)

    5 years, 3 months ago

    Hi
    Thanks for reaching out.
    Can you check if you have set the discount to be calculated from the Sale price.

    You can change it from the settings: Discount rules -> Settings -> Sale Price -> save the settings.

    Let us know if that helps!

    Thanks
    Team Flycart

    Thread Starter ajorgensen2000

    (@ajorgensen2000)

    5 years, 3 months ago

    Unfortunately that didn’t solve the problem.

    Here is a screenshot to give you a better idea of what is going on.

    1 Book Price = $26
    1 Book Price + Signature Addon Option = $26 + $25 totaling $51

    Woo Discount Rule Setting:
    3 – 4 Book Price = $24

    Currently it is taking the $26 + $25 with signature required and turning it into $24 per book, but what I need it to do is only change the book price to $24 dollar each and still include the $25 each for the addon. Hopefully that makes sense.

    Desired Functionality:
    The total for 4 books should be
    Book Price: $24 * 4 = $96 + Signature Required Addon $25 * 4 = 100 totaling $196

    Current Functionality
    $51 discounted to $24 dollars each and the order total is $96.

    Thanks for the help.

    kowsaliya

    (@kowsaliya)

    5 years, 3 months ago

    Hi
    Thanks for the detailed reply.

    Would it be possible to open a ticket providing a screenshot of the rule configuration and URL of the site so that one of our support engineers will help you in resolving the issue.

    Let’s help you with it.

    Thanks
    Team Flycart

    Thread Starter ajorgensen2000

    (@ajorgensen2000)

    5 years, 3 months ago

    Thanks for that support link, I opened a ticket and attached screenshots of my Woo Discount Rules Settings and Woo Product Addon Settings.

    kowsaliya

    (@kowsaliya)

    5 years, 3 months ago

    Hi
    Thanks for letting us know.
    Our support team will help you to resolve the issue.

    Thanks
    Team Flycart

    ktaylor310

    (@ktaylor310)

    5 years, 2 months ago

    Could you please let me know if this issue was resolved? I am using another plugin for custom addons and it also will not work with discount rules. I would purchase your plugin to replace it if I knew it would work.

    kowsaliya

    (@kowsaliya)

    5 years, 2 months ago

    Hi @ktaylor310

    Thanks for reaching out.

    It would be very helpful if you can elaborate the issue and open a support ticket with screenshots of rule configuration and URL of the site.

    Let’s help you with it.

    Thanks
    Team Flycart

Viewing 7 replies - 1 through 7 (of 7 total)

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