Clunky, useless mapping functionality and poor customer service

  • discoverme88

    (@discoverme88)


    7 months, 1 week ago

    We forked out $150 usd for the pro version of this plugin – as our directory is focused around locating provider locations we needed the mapping functionality and subscriber payment for listings.

    It started OK but with some typical issues to be ironed out – then started to realise that there were more than a couple of issues to iron out – almost every thing we tried to implement was problematic – support was helpful and had workarounds for a lot of the things you would normally think would be standard inc payment process, approval of new listing submissions, customising how listings are displayed etc.

    The biggest issue though was that the Map Directions function didn’t work at all ie when a user wanted to find directions to a particular store (using Google api). This was a show stopping bug (it just came up with an error) to a function critical to our needs – this took 3 months to fix. Eventually when it was fixed it was completely impractical for any real life use. We couldn’t use it. By this stage their refund policy (14 days) had expired. Despite pleading my case they were completely inflexible with no empathy or understanding – very poor customer service.

    So now I’m left with a useless plugin, an angry client, lots of wasted time and out of pocket $150 usd.

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  • Plugin Support bobbied

    (@bobbied)

    7 months, 1 week ago

    Hi @discoverme88

    Thank you for taking the time to share this feedback. We’re really sorry to hear about the experience you’ve had. It’s completely understandable that you’d be frustrated given the time, effort, and cost involved.

    We know how important the Map Directions feature was to your project, and can see how the delay in resolving that issue, especially when it was such a critical function for your application, would be incredibly disappointing. We also understand how disheartening it must have been to feel that your concerns weren’t met with the flexibility and understanding you were hoping for. That’s not the kind of experience we want anyone to have.

    We appreciate your recognition of the support team’s efforts to help, even if the results fell short. We want to assure you that feedback like yours is taken seriously and helps our team reflect on how we can improve moving forward. Both in product and support experience.

    If you’re open to it, We’d love a chance to continue this conversation and see if there’s anything we can do to make this right. Your satisfaction means a lot to us, and we hate knowing you walked away feeling unheard.

Viewing 1 replies (of 1 total)

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