Claim does not work

Dear Support team,

We have an issue in the workflow when grant many users a spacifc action to (publish the content) and one of the publishers user see the task it appear to him claim or claim & edit, however when clicking on any of them it does not do anything

this screenshort has the task that should claim it https://drive.google.com/file/d/1aQtM_ibX3z_SfRV2cYVXIh7sr6I4_NoS/view?usp=sharing