Checkout login issue

  • Resolved Sliven

    (@slivenred)


    2 years ago

    Hi there,

    Thank you for creating such a great plugin. It has been extremely helpful in editing my website.

    One of my clients is using this plugin to customize the WooCommerce pages, and they have encountered an issue on the Checkout page. Specifically, they are using the “WL: Checkout Login Form” element on this page, but when users attempt to log in through this field, an error message appears due to the required information fields below being left blank.

    However, the intention of this field is to allow existing customers to log in without needing to validate the information fields below.

    When I disabled the custom Checkout styles and reverted to the default system styles, this error disappeared.

    Could you kindly advise on how I can resolve this issue?

    Thank you in advance for your assistance.

    Sincerely,
    Sliven

Viewing 1 replies (of 1 total)
  • Tarek Aziz

    (@tarekht)

    2 years ago

    Hi Sliven,

    I hope you are doing great!

    Thank you very much for reaching out 🙂

    I am sorry to hear about the difficulty your client has experienced when trying to log in. Upon reviewing the description you provided above, the issue seems unusual and we want to help you resolve the issue.

    Although it’s a bit uncommon for our plugin to directly cause such an issue, it’s also possible that the issue is happening due to the following reasons:

    • The checkout page might not have been built properly or
    • Any other third-party plugin on the website could be creating a conflict

    Would it be possible for you to check if there are any issues like I mentioned above?

    In case the issue persists after that, I would kindly request you to create a ticket in our dedicated support center.

    Our support team will surely assist you with this. Also, if you have any questions, feel free to ask.

    Best regards,
    Tarek Aziz

Viewing 1 replies (of 1 total)

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