Checkout Dropdown Problem
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Whenever you select the country a huge dropdown menu comes down with all countrys, is it possible to just open a box where the user can scroll trough?
The page I need help with: [log in to see the link]
Viewing 7 replies - 1 through 7 (of 7 total)
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Hey there!
I’m sorry you’re running into this issue! After investigating the checkout, it looks like this issue is likely originating from your theme. Can you let me know which theme you are using? I’d also recommend temporarily switching to Twenty Nineteen or Storefront to determine if this is the case.
Hi,
I´ve already tried changing up the theme multiple times. I just did with the themes you mentioned, it doesnt solve anything unfortunately. Do you have any more advice?
Thanks in advance.
Thank you for checking that!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.### WordPress Environment ### WordPress address (URL): http://rottierwatchco.com Site address (URL): http://rottierwatchco.com WC Version: 3.9.1 REST API Version: ✔ 1.0.7 Log Directory Writable: ✔ WP Version: 5.3.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.41 (Unix) PHP Version: 7.3.12 PHP Post Max Size: 76 MB PHP Time Limit: 120 PHP Max Input Vars: 4000 cURL Version: 7.54.0 OpenSSL/1.0.2k SUHOSIN Installed: – MySQL Version: 5.6.42-log Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.9.1 WC Database Prefix: wp_ Total Database Size: 13.05MB Database Data Size: 11.69MB Database Index Size: 1.36MB wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_brizy_logs: Data: 0.28MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 0.36MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 7.02MB + Index: 0.09MB + Engine InnoDB wp_posts: Data: 3.23MB + Index: 0.13MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 23 brizy-global-block: 4 brizy-project: 1 brizy-saved-block: 3 cartflows_flow: 1 cartflows_step: 1 customize_changeset: 11 nav_menu_item: 7 page: 8 post: 2 product: 1 revision: 322 scheduled-action: 62 shop_order: 2 ### Security ### Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔ ### Active Plugins (7) ### Brizy: by Brizy.io – 1.0.112 Woocommerce one page checkout and layouts: by coolcoders – 1.6 – Not tested with the active version of WooCommerce SendCloud | Smart Shipping Service: by SendCloud B.V. – 1.1.1 WooCommerce Admin: by WooCommerce – 0.24.0 – Not tested with the active version of WooCommerce WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.3.1 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.9.1 ### Inactive Plugins (1) ### Flexible Shipping UPS: by WP Desk – 1.8.2 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: ❌ Page not set Cart: ❌ Page not set Checkout: #715 - /?page_id=715 My account: ❌ Page not set Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Nineteen Version: 1.4 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 60 Oldest: 2020-01-26 09:55:19 +0000 Newest: 2020-01-29 19:31:01 +0000 Pending: 1 Oldest: 2020-01-29 20:31:01 +0000 Newest: 2020-01-29 20:31:01 +0000 Canceled: 1 Oldest: 2020-01-27 11:48:12 +0000 Newest: 2020-01-27 11:48:12 +0000 In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –Thank you for that! I can see you have one active plugin relating to the checkout – Woocommerce one page checkout and layouts: by coolcoders – have you already tried deactivating that plugin to see if you still see the same issue?
i have 🙂
Great, thank you for confirming!
This sounds like it may be a bug, so from here I’d suggest filing an issue on the WooCommerce repository so the development team can take a look
Viewing 7 replies - 1 through 7 (of 7 total)
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