Checkout bug when changing shipping methods

  • petrcapek24

    (@petrcapek24)


    1 day, 4 hours ago

    Hello, i have a bit of a problem that i am trying to solve for the past few hours. There is a bug in my online store where everytime i change the shipping method to “CZ Výdejní místa Zásilkovny (Z-Point, Z-Box)” as a pickup option and go through payment methods, there is a big red alert saying that something went wrong when everything actually works fine. Im not sure if this is a problem with Woocommerce or “Packeta” shipping plugin, however i tried to rollback to older versions of both but nothing works.

    Another problem i have is TTFB metric (Time to first byte) on my website. I would say that the website itself is quite optimized. It runs on a very high end ubuntu nginx server with 24 gigs of RAM and about 8 cores, which is more than enough for a website like this. I tried every optimalization technique from server PHP caching, alocating more power in wp-config, optimizing website content, using caching on the frontend, using gzip and so on. None of this helps with the ridiculously bad TTFB. May this be a problem with Woocommerce in general?

    I would greatly appreciate any help from the official support or more experienced people than me 🙂

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jim

    (@jamesgreat)

    18 hours, 40 minutes ago

    Hi @petrcapek24 , thank you for taking the time to explain everything so clearly. I see you have already put a lot of effort into troubleshooting this and I understand how frustrating it is when errors appear even though things seem to work. No worries, we are here to help.

    Regarding the checkout issue, I made a test order on my end using the “cash on delivery” option, and the order was successful. Could you please confirm if the error occurs when you select options other than “cash on delivery”?

    Thanks,

    Jim

    Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    18 hours, 30 minutes ago

    Hi @petrcapek24,

    Thank you for reaching out and providing a detailed explanation of the issue. I understand how frustrating and concerning this can be, especially after attempting fixes such as rolling back plugin versions or optimizing your website without seeing any improvement.

    Regarding the shipping selection, does this error appear immediately when you’re on the checkout screen with the shipping method selected, or does it occur after filling in the required details and clicking “Place Order”?

    Also, is the issue happening only with CZ Dispensing Points Zásilkovny (Z-Point, Z-Box), or does it also occur with CZ Shipment of Houses HD?

    Lastly, are both of these shipping methods added using Packeta?

    To better understand the issue, it would be helpful to see exactly what alert you’re encountering and how it appears. Please try recreating the issue and record your screen using Loom.com. You can follow this guide on how to record a screen share on your PC using Loom: https://www.loom.com/community/how-to-record-your-first-video

    Regarding website optimization, while we can’t provide direct support for that here, high TTFB can be caused by several factors including installed plugins, your theme, site structure, and server optimization. To better understand your setup, please share your system status report by going to WooCommerce → Status → Get report → Copy for support, and then share it via pastebin.com.

    Here’s a guide on how to use Pastebin: https://help.bluchic.com/using-pastebin/

Viewing 2 replies - 1 through 2 (of 2 total)

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