Chatbot recognizing names

I was wondering if it’s possible for this chatbot to recognize the name of the visitor. We have enabled the lead capture so that the visitor can provide the name and email address, and then once it goes to the chatbox, the ai agent should greet the visitor with the provided name. I’ve come up with some prompts but it’s still not mentioning the names.

My prompts are as follows:

• The visitor’s name is {visitor_name}.
• Greet the visitor using their name naturally at the start of the conversation.
• Do not ask for their name again.
• If no name is provided, greet them without using a name.

The Introductory Message is:

Hello {visitor_name}! 👋 How can I assist you today?

I want the AI to replace the this line {visitor_name} with the provided name of the visitor.

Am I doing the correct way?

Please help!