Chat Box Does not Open

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author CrestaProject

    (@crestaproject)

    8 years, 5 months ago

    Hi @backpackingseries
    I tried on your demo and it works with your FB page ID.
    Can you link me your website? Maybe it’s a javascript error from some other plugin or theme.
    Best,
    CrestaProject

    Thread Starter backpackingseries

    (@backpackingseries)

    8 years, 5 months ago

    @crestaproject

    Thank you for your response. Earlier today, I realized the problem occurs only while testing in private- or incognito-mode browser. Is there a way to fix this?

    Kind regards

    Abhijeet

    Plugin Author CrestaProject

    (@crestaproject)

    8 years, 5 months ago

    @backpackingseries
    technically there should be no problems in incognito mode.
    Maybe you have some extension that blocks javascript in incognito mode?

    Best Regards,
    CrestaProject

    Thread Starter backpackingseries

    (@backpackingseries)

    8 years, 5 months ago

    Thank you for that confirmation. Let me try a few things to troubleshoot this.

    Would you suspect a problem with moving the Cresta FB javascripts to the footer for execution?

    Kind regards

    Abhijeet

    Plugin Author CrestaProject

    (@crestaproject)

    8 years, 5 months ago

    @backpackingseries
    Probable! But I should see the javascript console to know if the problem is javascript

    Best Regards,
    CrestaProject

    Thread Starter backpackingseries

    (@backpackingseries)

    8 years, 5 months ago

    Okay, thank you very much for those thoughts. That helps me with a direction to troubleshoot.

    Kind regards

    Abhijeet

Viewing 6 replies - 1 through 6 (of 6 total)

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