Cart empty after adding products

  • Resolved Taner Temel

    (@clu55ter)


    2 years ago

    Hello,

    I seem to be having an issue in the cart on mobile view.

    The issue is when products are added to cart and the user navigates to the cart page it just displays a sad face with message to say cart is empty, but only happens on mobile device and NOT desktop.

    Please find screen recording from an android device.
    Video 2024-02-01 at 11.22.01.mp4

    Setup is as follows.

    WordPress: 6.4.3
    Hello Elementor: 3.0.1
    WooCommerece: 8.5.2
    Elementor: 3.19.0

    Thank you for your help.

    Taner

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Taner Temel

    (@clu55ter)

    2 years ago

    To add to the above I do get the same issue on desktop too but in a Inprivate/cognito window.

    Could this suggest a caching issue because it doesn’t happen when logged in as admin?

    ckadenge (woo-hc)

    (@ckadenge)

    2 years ago

    Hi there @clu55ter,

    Thank you for sharing more details on this.

    I tried visiting the site, but I could not access the site from my end, therefore unable to try and replicate the issues.

    In that case, could you please share more details on your site setup? Please share with us your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    I would like to understand more about the plugins in use.

    Thread Starter Taner Temel

    (@clu55ter)

    2 years ago

    hello ckadenge,

    Thanks for your help.

    The issue has been resolved it turned out be related server side caching, after migrating the site to a new server everything is working as it should be.

    thanks for your help.

    Beauty of Code (woo-hc)

    (@beautyofcode)

    2 years ago

    Hey Taner👋

    I’m really glad to hear that you managed to find the cause of the issue!

    Also, thanks for sharing what resolved the issue for you, this may be helpful for others experiencing this same issue, looking for a solution.

    Since this has been marked as resolved, feel free to create a new topic if you need any further help. 🙂

    Also, if you have a minute, we’d love it if you could leave us a review:

    https://wordpress.org/support/plugin/woocommerce/reviews/

    Cheers!

    secr

    (@secr)

    2 years ago

    Hi Taner,

    can you elaborate on your solution? I have the same issue and wondering what exactly was your fix! Thanks a lot in advance!

    Thread Starter Taner Temel

    (@clu55ter)

    2 years ago

    Hello Secr,When I made changes to the product archive page in Elementor and previewed the changes on a desktop browser the cart was working correctly but when I logged out of the admin panel the issue was happening so this indicated that it was something to do with caching to me.

    After disabling my caching plugin it was still happening, as I didn’t have access to the hosting panel I migrated the site to a new server and the problem was resolved.

    sorry I can’t be more precise.

Viewing 6 replies - 1 through 6 (of 6 total)

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