An update – even if I find the right page to manage within the MobileMonkey site, if I click to refresh the connection, the WordPress page still shows the invalid token error. See attached: https://imgur.com/a/k98THgr
And: https://imgur.com/a/xTzL8z4
Thanks
Hi, @glenbelt
To answer you questions:
1. Invalid token error will be looked by developers and I’ll update you later on its resolution
2.In MobileMonkey you have access to two companies, one of them is Prime Media Consulting. Must be that onwner of the company invited you there. If don’t need access to it, I can remove. Please confirm that I should remove you
3. Regarding the script here is what you need to do:
– Go to Appearance -> Theme (or Theme Editor)
– Find on the right panel Theme Header (header.php)
– Paste in between <head> and </head> tags
Please note that if you pasting the script directly you no longer need to use Wp-Chatbot as all the settings could be done from Mobilemonkey app -> Website -> Customer Chat widget
Let me know if you have any questions
Hi Inga,
I’ve had someone from your team reach out via email to assist – but I’m assuming your advice here still stands.
1 – Please let me know, as you can understand this is quite frustrating that the error persists.
2 – Yes, please remove them, as I didn’t request that.
3 – I’m not sure what you mean here. Do I need to add the script, or not? If so, what is the script I need to add?
What is the best option if I want a chatbot which works without issues?
Thanks
Hi, @glenbelt
For the #1 devs are looking at the moment
#2 – removed
#3 – yes, I meant you need to add the script to the source code. Please follow this URL to edit chat widget bot/settings https://app.mobilemonkey.com/chatbot-editor/238136/customer-chat/edit/4916876/213783
On step #5 there will be script you need to copy.
Sorry, cannot identify you, but the page is currently connected to the The Matt Tutt Company.
If this is you then you should be able to access the URL provided above.
If you need any help let me know
Hi, @glenbelt
Regarding Invalid token error, we investigated and see that you need to refresh the token from the app:
1. Visit https://app.mobilemonkey.com/
2. Go to Settings -> Maintenance -> Click Refresh Connection with Facebook
3. Once done, try to connect the page to WP-Chatbot again
Let me know if that worked for you
Hi Inga,
I’m having an issue now where the chatbot wont close – clicking the x icon doesn’t do anything.
Thanks for any help
Hi, @glenbelt
We are looking at the issue, I’ll send you to update when get any results
Hi, @glenbelt
In the source code line 58 you have this:
iframe, video {
max-height: 100% !important;
max-width: 100%;
vertical-align: top;
}
!important is what causing the issue, please remove it and the widget will be loaded correctly
Better don’t set styles for all iframes on the website, this might cause issues
That seems to have done the trick – thanks Inga!
Sorry – spoke to soon. The chatbot doesn’t load the top section – the initial area appears to be cut off…
Thanks
