Can’t see carriers

  • Resolved abspatil33

    (@abspatil33)


    1 month, 1 week ago

    I cant see carriers, when I click on Enable Carrier. Not even a single carrier

    Please help

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    1 month, 1 week ago

    Hi @abspatil33,

    To resolve the issue of carriers not appearing when you click on “Enable Carrier,” please perform a hard sync of the shipping carriers:

    1. Navigate to WooCommerce > Shipment Tracking > Shipping Carriers.
    2. Click on the three-dot icon in the header and select “Sync Carriers”.
    3. In the Sync Shipping Carriers sidebar, check the box for “Reset carriers database, it will reset all your shipping provider database”.
    4. Click on the “Sync Shipping Carriers” button.

    This process will reset and update your Shipping Carriers database, resolving the issue.

    For detailed guidance, refer to the AST documentation on Syncing Shipping Providers.

    Best regards,
    Gaurav

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