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  • Plugin Support Dylan – Harmonic Design

    (@dylanharmonicdesign)

    Hi brad1st,
    thanks for the screen recording.

    I’m hoping that this is just a classic cache issue, where your browser/site have the old scripts cached instead of loading the new ones, but I’d need more information to know for sure.

    The first things you can do after updating is to A) clear your browser cache. Also check any other caching that might be happening, such as if your host is caching files, or if you have caching with something like Cloudflare.

    If the above does not help, then the next step is to open up your browser console before going to the main HD Quiz page. This can be done on most browser by pressing F12 but you may need to google the instructions for your browser for help. Once the new browser window is open, just make sure that the Console tab is selected, then view the page.

    Take note of any messages there, especially any in red and let me know. You can even take a screenshot of the logs

    Thread Starter brad1st

    (@brad1st)

    Hi Dylan,

    thanks for your reply, I have cleared purged all cache files litespeed cache, cloudflare, even browser cache still same issue.
    here is the browser console messages
    https://ibb.co/PskmLmZj
    https://ibb.co/zhhBrWFH

    Plugin Support Dylan – Harmonic Design

    (@dylanharmonicdesign)

    Thanks for the screenshots of the console and also for clearing all the caches. It’s always a good idea to clear the caches before troubleshooting.

    The main problem I see with your console log is a big one. HD Quiz is not loading. Like… at all.

    After the HDFields init you should see HD Quiz v2.0.5 init followed by logs about the current page being fetched. However, since we are not getting that script means that the script itself is not even being loaded.

    Right now, the only cause I can think of this is that your site (or at least your current admin page) is using http instead of https. But even so, I would expect you to see an error about loading the file which I do not see in your console log. Do you have an SSL certificate installed on your site? Can you ensure that when logged into your admin area, you are actually on the https version instead of the http?

    If your site does not have an SSL certificate – I strongly recommend installing one! I think, based on your previous response, that you are using Cloudflare, so you should have an automatic SSL certificate already from them.

    If for some reason you do not have a certificate or are otherwise unable or unwilling to install one, I luckily still do have a solution for you (assuming the issue is in fact, SSL related) that is very easy to implement, but will requires a tiny edit to one of the files.

    If you are positive that this is not an SSL issue and that you are viewing the page from an HTTPS address, the next debug step is to look at the source code of the page (right-click the page, and select View Source / View Page Source) and do a search/find (CRTL + F) for hdq_admin-js-module. This is the name of the script file that should be loading for you, but isn’t. The file itself is assets/admin.js?ver=2.0.5

    If you cannot find the file, it likely means that there is a critical error somewhere on your site that is occurring at some point before HD Quiz is able to load, and we can track it down from there.

    Thread Starter brad1st

    (@brad1st)

    you were right the script file was not loading, i was using old version of wordpress 6.5.2 and I just updated wordpress to version 6.7.2 the issue is fixed now the HD Quiz page loads fine now 🙂

    thanks for your support appreciate it.

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