Hello @vibo,
I’m sorry that you’re having trouble with the plugin. I have a couple of questions for you.
First, how are you getting to the Plugin Detective page? Are you selecting Tools > Plugin Detective from the left admin menu or are you clicking Troubleshoot from the admin bar at the top?
You should only be asked to log in if you’re visiting the Plugin Detective page directly because your site is white screened or only displaying errors. Using your usual WordPress username and password should log you in so you can start the troubleshooting process.
–Natalie
If you’re able to provide us a login for your site temporarily, we’re happy to go in and figure out what the problem is, and get you up and running with Plugin Detective. You can email those details to [email protected] if you’d like us to try that for you
Hi @vibo, We’ve also just released version 1.0.9, which addresses some server-related issues based on info we received from other users. I’m not sure that it’s the same issue you were experiencing, but try updating to the latest version first. And if it’s still giving you the same issue, please let us know about the other questions above and we’ll help you get Plugin Detective running on your site!
Thanks,
Nathan
Thread Starter
vibo
(@vibo)
Hi guys
The update solved my problem 😉
Thx
Great, glad it’s working for you now!
Thanks,
Nathan
Hello,
I have the same problem but I have the latest release 1.0.13.
Thanks
Enrico
Hi @lumos, could you send us a temporary login and/or the url of the plugin detective page where you need to login? You can email details to [email protected]
Thanks,
Nathan
Hi @croixhaug, email sended.
Thanks
Enrico
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This reply was modified 7 years, 9 months ago by
lumos.
Ho @croixhaug,
I have not received answers.
Thanks
Hi @lumos, sorry we missed your email. We were able to log in just now and I’ll get you some more information by email today.
Thanks,
Nathan
