Cannot create a form

  • Resolved grotezus

    (@grotezus)


    4 months, 1 week ago

    I installed Formidable Forms Lite and tried to create a form, but didn’t succeed. When I choose one of the templates, I get a message like: Cannot install template. When I choose Create an empty form, I get a message: You cannot edit the form. You’re trying to edit a form that does not exist.

    What can be the problem and how can I possibly solve the issue?

    Best Regards, Sanne

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Njones35

    (@njones35)

    4 months, 1 week ago

    Hi @grotezus

    This issue us usually caused by your WordPress configuration. The character set in your wp-config file is not recognized by your server, and this causes issues with table creation in the database.

    This is automatically set by your server define(‘DB_CHARSET’, ‘WORDPRESS_DB_CHARSET’); when the site was installed.

      Can you confirm if the Charset can be set to WordPress default? i.e. utf8

      I would recommend reaching out to your hosting provider for assistance with this.

      Let me know what you find.
      Nathanael.

      Thread Starter grotezus

      (@grotezus)

      4 months, 1 week ago

      Hi Nathanael,

      Thanks for your reply.

      The Charset is defined as: latin 1. Database collation is: utf8_general_ci.

      So perhaps that’s not the problem. Any other ideas what can be the case?

      Sanne

      Plugin Support Njones35

      (@njones35)

      4 months, 1 week ago

      Hi @grotezus,

      I would recommend reaching out to your hosting company to double check the potential charset issue – but in the meantime, to help diagnose the issue and determine if anything on your site is interfering with Formidable, we recommend following the steps in this guide: https://formidableforms.com/knowledgebase/what-plugins-are-known-to-cause-conflicts/#kb-how-to-find-a-conflict

      We understand that testing like this on a live site can be challenging, so we suggest creating a copy of your site (a staging site) and performing the testing on that. You can create a staging site by copying your site using free plugins like All in One WP Migration or Duplicator, or by asking your host to create a staging site for you.

      If that doesn’t help, our developers may need to investigate this directly. Could you please open a ticket in our helpdesk here – just as the chatbot to talk to a human: https://formidableforms.com/new-topic/

      Best,
      Nathanael.

    Viewing 3 replies - 1 through 3 (of 3 total)

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