Hi @wynot – I hope you’re doing well. we are truly sorry to hear about the inconvenience you’re experiencing. It is intended to appear only once and should not reappear after being closed. It seems there may be an issue, and we’re treating this with high priority.
Our team is already looking into it, and we’ll ensure it’s resolved as soon as possible. Thank you for your patience and for bringing this to our attention.
Thank You.
Thread Starter
wynot
(@wynot)
Hello – I still can’t dismiss this ad on all of my sites that are using your plugin.
I have a screenshot but have no way of uploading it here. But this is showing up on my plugins pages and on my updates pages in the backend and is extremely annoying. I click on dismiss every time but it NEVER goes away. Can you PLEASE, please,please,,,,, remove it asap.
You have such a good plugin but this. I just can’t anymore.
I thank you in advance for your kind help.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@mdashikul Could you do the support forum moderators a favor and support your user’s here and not elsewhere? For reasons?
Hi @jdembowski – Thank you for your message — and we absolutely understand and respect the importance of keeping support within the forum.
We do our best to handle all queries here, but in some cases, resolving an issue requires deeper investigation. This can involve screenshots, recreating site-specific scenarios, or occasionally needing secure access — which isn’t appropriate or safe to handle publicly.
That’s why, in select cases, we ask users to open a support ticket. It helps us provide a faster, more accurate resolution while keeping sensitive details secure.
We truly appreciate the work moderators do and will ensure to follow up with solutions here when possible to help others too.
Hi @wynot – We sincerely apologize for the inconvenience and completely understand your frustration. Our team is actively working to resolve the issue as quickly as possible, and we truly appreciate your patience.
To help us investigate further, could you kindly share a screenshot (you can use a Lightshot link), or alternatively, create a support ticket and upload it there? Additionally, please let us know the plugin version you’re currently using.
This will allow us to provide a quicker and more accurate solution.
Thank you once again for your support — we’ll keep you updated on the progress.
Hi @wynot – i hope you are doing great, We’ve just released an update (v3.5.16). Could you please update to the latest version and let us know if you’re still experiencing the issue?
Thank you for your continued support and cooperation!
Thread Starter
wynot
(@wynot)
ok! I will let you know as soon as I can this morning. Thank you!
