Cache groups bug : serves mobile version on desktop

  • pol

    (@pscolv)


    2 years, 11 months ago

    I have installed W3 Total Cache and activated the cache groups feature, since my website is detecting the device and serves different assets (css, js,…) depending on whether it’s a PC or a mobile phone.

    Unfortunately, even with this feature enabled, the plugin serves erroneously the mobile assets on a desktop device, which causes the site to be ugly and unusable.

    I would also like to mention that although I paid a subscription to the plugin, I couldn’t find any working support link and I’m getting this error message when I click on the “support” menu link.

    Bottom line : I’m very disappointed by this plugin sofar and I’m expecting a prompt reaction from any person able to provide a relevant support there.

    ———————————————————————————-

    403 ERROR
    The request could not be satisfied.
    Request blocked. We can’t connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
    If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
    Generated by cloudfront (CloudFront)
    Request ID: -IZBnTPXBYL5VQUYk1BkkgPKyffQq3jqMnRUQDDRqQSJYPjCoAy8uw==

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 11 months ago

    Hello @pscolv

    First of all, I am sorry about the issues you experienced with the User Agent Groups and the support link within the plugin.

    As for the Cache Groups, I am sure this is just a small tweak that needs to be done within the User-Agent Group settings. since the support link within the plugin has a problem, please reach out directly via the website’s contact form.
    We’ve also identified the problem on the Support page and this will be fixed asap.
    Please make sure to reach out to us so we can address the problem regarding the User Agent Groups so we can hopefully change this review!

    Thank you and we are awaiting your email.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    2 years, 11 months ago

    Hello @pscolv

    Just reaching out again to inform you that the problem with the support page is fixed

    Please reach out to us so we can assist you with any issues you may be encountering.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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