Plugin Author
averta
(@averta)
@allenwinkler
Hi. We have double-checked this and we can confirm that this is not happening in normal circumstances. Chances are that something is causing this problem on your website. The first thing to do is to check for possible errors. Please check our guidelines here: https://depicter.helpscoutdocs.com/article/263-500-error
Let us know
I’m not clear on how to put the site in debug mode. I checked all of the existing plugins and did not see a conflict.
Plugin Author
averta
(@averta)
@allenwinkler
Hi. Please refer to our documentation here for the debug mode: https://depicter.helpscoutdocs.com/article/263-500-error This could be something else and not necessarily a plugin conflict. Maybe a problem caused by a cache plugin. Anyway, I check your website again and right now it seems that the problem is fixed. Please let me know if the problem is resolved.
Plugin Author
averta
(@averta)
@allenwinkler ,
Hi we mark this ticket as a resolved one, please submit a new ticket if still got the issue.
Regards