• Resolved allenwinkler

    (@allenwinkler)


    When we are logged in the button styling for the slider is in place. However, when you log out the styling isn’t there. I tried clearing the cache and we are getting the same result. Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author averta

    (@averta)

    @allenwinkler
    Hi. ​We have double-checked this and we can confirm that this is not happening in normal circumstances. Chances are that something is causing this problem on your website. ​The first thing to do is to check for possible errors. Please check our guidelines here: ​https://depicter.helpscoutdocs.com/article/263-500-error

    Let us know

    Thread Starter allenwinkler

    (@allenwinkler)

    I’m not clear on how to put the site in debug mode. I checked all of the existing plugins and did not see a conflict.

    Plugin Author averta

    (@averta)

    @allenwinkler
    Hi. ​Please refer to our documentation here for the debug mode: ​https://depicter.helpscoutdocs.com/article/263-500-error ​ This could be something else and not necessarily a plugin conflict. Maybe a problem caused by a cache plugin. Anyway, I check your website again and right now it seems that the problem is fixed. Please let me know if the problem is resolved.

    Plugin Author averta

    (@averta)

    @allenwinkler ,
    Hi we mark this ticket as a resolved one, please submit a new ticket if still got the issue.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)

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