Broken Files

  • Resolved jcdensing

    (@jcdensing)


    5 years, 4 months ago

    Hi,

    The PDF files sent to the emails are broken. My users can’t view the content of the PDF file because they’re broken. I checked the file by going to “/wp-content/uploads/dae-uploads/filename.pdf” and they’re okay. But those files being sent are broken.

    please help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Florian

    (@haubnerimmo)

    5 years, 4 months ago

    Same here! PDF in Media is correct and opens fine in Browser or after download. The same file in the e-mail link is not working, 0 Bytes size.

    Plugin Author mkscripts

    (@mkscripts)

    5 years, 4 months ago

    Hi @jcdensing and @haubnerimmo,

    For this issue it might be better to contact us via our website so we can help you more efficiently. Could you include a link to the download form, so we can test it? Thanks.

    Kind regards,
    Team Download After Email

    takacs9790

    (@takacs9790)

    5 years, 2 months ago

    I have the same problem! Do you can help me? I write a mail for your contact form.

    Plugin Author mkscripts

    (@mkscripts)

    5 years, 2 months ago

    This issue may be related to white-spaces. Some plugins or changes that you make to WordPress can cause extra spaces and/or line feeds (return characters) to be added to the output of every WordPress page. This is usually not a problem, since they are invisible.
    However, this is a problem when data other than text is being sent – e.g. when you are downloading a file. These extra characters can change and corrupt the file. You could disable other plugins to see if that fixes your problem. If not, try to change your theme temporarily.

    Kind regards,
    Team Download After Email

Viewing 4 replies - 1 through 4 (of 4 total)

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